Complaint Review: Monitronics Security service - Dallas Texas
- Monitronics Security service PO Box 814530 Dallas, Texas USA
- Phone: 8002900709
- Web: http://www.monitronics.com/login?gc...
- Category: Home Security
Monitronics Security Strong arm tactics, high pressure the elderly, will not answer the phone, On hold for over an a hour! Dallas Texas
*UPDATE Employee: Monitronics Cares
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
This company cold called my elderly mother. She had ad a minor stroke and has trouble reasoning. They sold her a security system when she had one already. it took hours on the phone to cancel it. We called and were on hold for 1/2 hour and spoke to a rep. When we told him we wanted to cancel the service he said he would transfer us to the right person. We waited again for 1/2hour and the next rep said the same thing when we said we wanted to cancel. He put us on hold for the right person. The 3 rd represenataive answered after another 1/2 hour. I told him that we did not want to be put on hold again and explained we wanted to cancel, he game us the simple info on how to do it. Mail in name account number, last 4 digits of SS and reason, and print and sign name.
This over the top method of cancelization proves they are a scam company. we are going to block them at the bank, so they cannot continue to dip into her account.
file with BBB in Dallas, Attorney General of Texas.
This report was posted on Ripoff Report on 05/05/2014 08:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/monitronics-security-service/dallas-texas-75381/monitronics-security-strong-arm-tactics-high-pressure-the-elderly-will-not-answer-the-p-1144119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Monitronics Cares
AUTHOR: Monitronics Cares - ()
SUBMITTED: Tuesday, May 13, 2014
Hello,
Thank you for providing us your feedback through Ripoff Report. I'm very sorry to hear about you’re dissatisfied with our service and I would like an opportunity to resolve your concerns. Please contact me at your earliest convenience at 1-888-758-5900 ext 70247 from 9:00 am to 5:00 pm Central Time Monday through Friday.
Thank you,
John Kyser
Executive Response Team
Advertisers above have met our
strict standards for business conduct.