Monitronics RG Secure Homes Inc. Called several times to place Work Orders for Home Inspection Dallas Texas

To Whom It May Concern,

I signed up with a security company named Monitronics affiliated with RG Secure Homes. I repeatedly requested with Monitronics to send someone out to test the Sensors for my Security System since February of 2017. I learned, The request for a Home Visit is refered to as a Work Order. Every request for a Work Order since February of 2017 was dismissed or unfulfilled. In August of 2017, I had just about enough of the unprofessional conduct and attitude stemming from the Telephone Receptionists who receive the calls who listen to the needs of Monitronic Customers... After having been disrespected for the last time in August of 2017 by a Receptionist who had a professionally combative attitude. I called back to cancel service. Of course, there was no compliance of discontinueing of Poor Service and Furthermore there was no accurate history of the many calls made of requested Work Orders.

So, after long thought. I called to take my checking account from being directly debited monthly, with this company, in the amount of $65.20, which I had payed on time since the beginning of Service and Contractual Agreement. 

I requested to cancel service on November 1, 2017 with a Jason Premph who also gave me the run around and spoke further of committing to a better service after all that had been said and done.

I then made another attempt to cancel service due to said issues of their Non-Compliance to fulfill requested Work Orders. And disrespectful Agents / Receptionists answering phones.

The last attempt made to cancel service was on December 20, 2017. I spoke to a Mark Tee in the Retention Department who continued to gloss over my concerns and made statements of my 5 Year Contractual Agreement and that to "Successfully Terminate" said Agreement that I would have to "Pay Off an Amount of $2,573.00...

Once again, Mark Tee had all information pertaining to the last couple communications with Monitronics in the form of notes... (ie. August 2017 and November 1, 2017) I quickly made note to Mark Tee in the Retention Department which I found it odd that there was no further documentation of all said prior calls from February 2017 requesting Work Orders for Servicing Sensors in my house which showed to be faulty on my end.

Yet the bottom line of bullying my active participation as a Consumer with this wayward company goes as follows: They don't want to meet their side of fulfilling said contractual agreement with compliance of seeing Work Orders through, but the company has no problem sending me e-mails reminding me of recent late payment due, since taking my checking account off of direct debit. And if I don't continue to pay for this unprofessional service then I will be faced with a Collection Agency... So, there is where the bullying starts and stops.

I am no longer interested in giving a company my hard earned funds when they have repeatedly failed to comply with the simplest of requests. And furthermore, Monitronics has also shown me by recent correspondences that they cannot keep accurate accounts of all said communications between them and myself.

Thank you for your professional consideration to this very important matter.

Respectfully,

Richard H. Garza

cell: (((REDACTED)))