Report: #835121

Complaint Review: Mosaic ITES Services, India, US

  • Submitted: Tue, February 07, 2012
  • Updated: Wed, October 24, 2012
  • Reported By: Agnieszka — Internet Australia
  • Mosaic ITES Services, India, US
    Phase -II, Noida, UP - 201301, India
    United States of America

Show customers why they should trust your business over your competitors...

After months of traumatizing experiences with Mosaic ITSE Services, NOT delivering the-already-paid-for- project, despite hundreds of emails exchanged, begging, pleading, screaming, crying, posting on their Facebook page - from which they have now blocked me - I have come across the Ripoff Report website. 

This is the only time i got some attention for this company - when i mentioned the Ripoff Report. This was back in nov/dec 2011. Things seemed to go ok for a very short while, hey, my project progressed another 1 or 2 %. Miracle. Well, short lived. 3 months on, we've actually had regress, not progress. 

Mosaic ITES Services and their server, for customers to access, is hardly ever working, and the connection speed is appalling. To be able to go through the pages, in order to submit my feedback, to approx 1/10 of the project so far - and because of constant problems, with the Mosaic server - an IT company, with an access server constantly down ?!?!? - I have asked them to upload it onto my server. 
They have - a version from approx 6 months ago. THEY DONT EVEN HAVE BACK UPS OF THEIR OWN WORK. They are still telling me it is the latest version. Unbelievable. 

Now, I am told that since the 'project' was uploaded onto my server, and I have supposedly approved it - which is a lie - they have nothing more to do with it anymore, and wished me 'good luck'. WTF. The project is far from being completed, school kids would have come up with a better job. The project at its current state represents approx 5% of what i have paid for. I've even supplied them my own design photoshop files, because the 'design' presented by Mosaic ITES Services was insulting. I have tonnes of emails to prove it all. And will happily post them here and on Facebook. 

Here is a copy of a message I posted on Mosaic ITES Services Facebook page, back in 11/2011 - you will no longer find it there of course, as they have blocked me, so have a read through this, copy & paste and re post -

WARNING - to all unaware, potential Mosaic ITSE Services clients -
if you are thinking of using this company services, let alone, you have been asked to pay upfront, once you discussed your project - DON'T !!! 

You will never again get the same attention, if any at all, once they receive the payment from you. You will be told that what you have discussed with the sales person, and what you have paid for, is not covered in the scope of work document, which you might receive, after you made you payment. 
Basically they are dissing their own sales people and accuse you of 'making a deal' with their sales person. hence, half the items you paid for will never get done. 

I have been asked to provide testimonials BEFORE my project was even started. i have done so, believing in genuieness of these people. 

My project is 'in progress' for close to 9 months now, with no hope to ever get finalised. More so, i dont think there are people in this company who are even capable of delivering this or any other project. My 'point of contact' is nothing but rude and spends more time revising the invoice rather than revising the links prior to sending them to me. The service and quality of work if appalling. 

if you are looking for a company which will promise you the world, take your money, and once they receive it - wont give a toss about your project - i recommend mosaic - 100%. True leader in SCAM and FRAUD practices. The best by my experience. 

If you have a similar experience with Mosaic ITES Services, report them here, and lets get them on top of the SCAM list.
We want to stop 'companies' such as Mosaic ITES Services from trading and ripping people off.

More to follow shortly. 

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/07/2012 06:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report


AUTHOR: Agnieszka - ()

I have now closed my dispute with Mosaic. We have agreed on an amount of refund, which has been given to me. So I want to close this ripoff thread and mark this as settled.

Respond to this report!

#2 Author of original report

Part 2 - Mosaic ITES Services is a FRAUD, India, US Vikas Malhotra - Managing Director I personally confirm - Mosaic ITES Services - RIP OFF - SCAM - FRAUD Internet Noida, Internet

AUTHOR: Agnieszka - (Australia)

With all your respect, i dont read you as a customer but rather a yet again, newly employed person in Moisaic ITES Services in India. 
Just like you, my experience with mosaic ITES is 3 years. This is when I have paid for services which were never delivered. not until today and i am still waiting for the refund. 
Still waiting for reply from the scam company. 
Recently though, the very last week, i have been contacted again, by a person offering Mosaic ITES Services, to design and develop my website !!!! How incompetent is that? after asking them for a quote, guess what - not a word from one of the 10 people i emailed at Moisaic ITES Services in India. 
Here i am Moisaic ITES Services in India, ready and waiting for your reply and, full refund. I dare you. If/when you do, i will post it on this service. 
Respond to this report!

#3 Consumer Comment

Mosaic ITES Services Pvt Ltd

AUTHOR: Nathan - (United States of America)

Charles Dickenes once remarked in a conversation, every procession has its pallbearers and its stone throwers. I found this thread and want to add my two pence to this conversation with the hope that it adds perspective.
I have been associated with Mosaic for over 3 years nowand they havent given me a chance to complain. They have developed and promoted 4 websites for me. I have dealt with other SEO/designing businesses in US/India and I have found them to be better of the lot. In fact at some point I had an outstanding credit with them for almost 3K USD which they serviced in due course.   

So my version is, each to their own experience. I found value with Mosaic. Somebody might not have.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.