Mossy BMW of Vista | Jeff Stein (General Manager) Jeff Stein and Mossy BMW of Vista sales reject to provide items promised at point of sale Vista, California

 

On 7/22/2014 I stopped by the dealership with my son responding to an advertisement posted online for a 2011 BMW 550i. I was helped by sales person Scott Clement who took us for a test drive and seemed very knowledgeable about the car and the items included with it. The car was listed and advertised with a rear window spoiler which was not on the car when we test drove it. While we were test driving the car Scott was trying his best to tell us what he can do for us if we decide to take this car home. He promised us to fix the wheels (scratches) update our navigation software and provide us with the rear window spoiler which he mentioned that the Parts department should have stored it. That same day I have repeatedly asked Scott about these parts and he promised to get all these items done for us. A week later I brought the car for wheel service and inquired about the other two items and started noticing a change of heart but they did not reject it. I waited another week and they were "still looking into it". Today 8/15/2014 I've decided to call Jeff Stein and once for good put an end to this delay. First words out of his mouth was "We will not provide you with what you asking for" and I asked why?! he replied "You have provided us with a negative survey" then he added "we do not want to do any more business with you". 

 

If you had similar issues with Jeff or his team at Mossy BMW of Vista, file your complaints to:

 

The Federal Trade Commission (FTC) - http://www.ftc.gov

The Better Business Beauru (BBB)- http://www.bbb.org

BMW Headquarters: http://www.bmwusa.com/Standard/Content/ContactUs/

 

Post reviews to let other consumer be aware of Jeff Steins practices:

Google: https://plus.google.com/local

Yelp: http://www.yelp.com/san-diego

Ripoff Reports: http://www.ripoffreport.com/

 

The last resort will be a legal filing through court to obtain what remains of the deal I made on July 22nd.

 

If you need to talk to me I will provide you with further details about my experience before you decide to make business with them email me at: musa10 at gmail dot com