Report: #872556

Complaint Review: Motor Vehicle Solutions

  • Submitted: Mon, April 23, 2012
  • Updated: Mon, April 23, 2012
  • Reported By: Bilad — Tampa Florida United States of America
  • Motor Vehicle Solutions
    4800 Mexico Road
    Saint Peters, Missouri
    United States of America

Motor Vehicle Solutions Do not beleive anything this company tell you. Total scam , they tell you the grace period either 30 days or a 1000 miles and none of it is true. and as matter fact the contact you to offer thier serv Saint Peters, Missouri

*REBUTTAL Owner of company: 1000 miles

*UPDATE Employee: Motor Vehicle Solutions

Show customers why they should trust your business over your competitors...

First of all this company will contact you by mail. Then will convince so hard that they are legit and they saying they have been in business for 30 years.

In my case they spent 2 hours with me on the phone to sale me the service and they told me the grace period was 30 days or a 1000 miles.

60 days later my radiator   went bad and thy said we can not pay for the repairs because you are @800 plus miles which is almost 200 less the the 1000 miles.

So I called them to cancel and the guy who took the call said no worries I believe you  and I am going  to honor your contract let me check your recorded conversation with us initially  and I will get back with you in hour and he never did .

8 hours later I called him and he said I am sorry I have been busy and there is nothing I could do for you . Go ahead take our address and send us a cancellation notice and the process will take 4 weeks
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This report was posted on Ripoff Report on 04/23/2012 01:22 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

1000 miles

AUTHOR: Warren - ()

Im sorry but im confused....they clearly stated that it was 30 days And !000 miles....and you just stated that you only went 800? How are you upset when you never made it outside the grace period? Then something just so happends to go wrong?

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#2 UPDATE Employee

Motor Vehicle Solutions

AUTHOR: Employee - ()

I apologize that this experience made you feel this way. Motor Vehicle Solutions is a selling agent of vehicle service contracts. We use the top 5 A rated administrator in which some of them have been in business over 30 years, they handle any claim processes, procedures, approvals and/or denials which are stated in the contract that is mailed to your home
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