Motorplex: Auto & Heavy Truck Repair Misquoted then Overcharged & Held Vehicle - Did not tell me cash only. Auburn Washington

I just noticed (a few years later) the respose to this dispute, and decided to take the time to provide an update.

I ended up having my RV towed to another repair shop and paying the charges (despite being more than quoted). This other shop billed me according to the quote, and even pointed out that damage had been done to my leveling jacks during the previous tow by MotorPlex/Pro-Tow.

In the end, I spend a fraction of what I would have if I agreed to the "bait and switch" invoices from MotorPlex. Unless you are driving an 18-wheeler on a company's dime, avoid at all costs. They quote low, charge high, then lock up your property unless you bring them cash. 

Subject: Adam Rochford

Mr. Rochford contacted PRO-TOW after hours dispatch on Sunday June 9, 2013 for an emergency roadside mechanical service.  Mr. Rochford was quoted an hourly round trip rate of $149.00 per.  The PRO-TOW technician contacted Mr. Rochford for more detailed information via telephone and they determined it was best to bring and install a fuel filter as part of the emergency roadside service call.  During this Sunday emergency service call the fuel filter was changed and charged at $16.36.  The total emergency roadside service call was $422.30.  This amount included 2.5 hours, the fuel filter and tax.  Due to a problem with the fuel pump that could not be fixed during this emergency service call, Mr. Rochford requested a quote for towing his Motorhome.  Mr. Rochford was quoted a rate of $199.00 per round trip hour.  Mr. Rochford requested his motorhome be towed to Motorplex Auburn in-shop service department, which is a different company than PRO-TOW.  PRO-TOW and Motorplex have the same owners.  The tow of the motorhome was 4.5 hours with a total including tax of $972.51.

After arrival at the Motorplex Auburn service department, on June 11, 2013 a phoned estimate was provided for repairs of $2,476.84, which included the PRO-TOW towing invoice of $972.51.  The parts needed for repair were special order and unique to this vehicle per the manufacturer provided information.   Mr. Rochford voiced considerable displeasure.  In attempt to alleviate concerns for Mr. Rochford a price concession was provided and a written repair and towing estimate of $2005.35.  Mr. Rochford decided to not proceed with this estimate and instead picked the vehicle up and had it towed by another towing company to another place for repair.  A price concession was still provided and Mr. Rochford paid for the towing invoice only on Friday June 21, 2013 for the amount of $648.34.  As part of the price concession I had agreed to with Mr. Rochford the form of payment acceptable was provided in writing as cash or cashier’s check.   Mr. Rochford’s complaints to the Better Business Bureau and the Attorney General were subsequent to the estimates and price concessions. 

What has followed is Mr. Rochford personally harassing phone calls on my personal cell phone and my personal cell phone number was never provided to him.  These harassing phone calls have been during and after business hours.   Also, Mr. Rochford has been a part of considerable slanderous internet activity in attempt to inflict harm upon our business.

In summary, Mr. Rochford was provided verbal or written estimates for every aspect of his transactions.   All charges have been in compliance with these estimates.  Furthermore, a price concession was provided to him to assist with his dissatisfaction.   I understand the extreme financial pressures that purchasing a used motorhome with preexisting conditions causes.  I also understand the extreme financial pressures that come with moving to another state and starting a new job.  Regardless, these circumstances do not warranty any further price concession.   Also, these circumstances to not warrant any further harassing personal phone calls, nor any further slanderous activity.

Respectfully,

Keith Lewis
President

425.310.1100