Complaint Review: Mountain Home Utopia - west jefferson North Carolina
- Mountain Home Utopia 592 south jefferson ave west jefferson, North Carolina United States of America
- Phone: 336-846-1321
- Web: www.mountainhomeutopia.com
- Category: Heating, Cooling & Ventilation
Mountain Home Utopia incompetent businessman west jefferson, North Carolina
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Purchased a gas fireplace including installation on July 1, 2011. Many weeks passed before it was installed. And then the trouble began, it never would stay lit. The grout around the fire place was the wrong color and texture. After 41 phone calls to the business, 3 visits, 9 service visits, 5 scheduled service visits in which he never called or showed up the owner stated that he had spent enough money trying to get this fireplace to work and would do no more. During this process I had been in communication with the manufacturer, Regency fireplaces, the head technician thought he knew what the problem was but Mountain Home would not talk to him and would not listen. Finally Regency sent the regional sales representative and a different local dealer who had the unit repaired and running in two hours. The problem was faulty installation. Mountain Home agreed to refund 1/3 of the price and gave me a check on Dec. 9 for $1,100. The check is no good!
This report was posted on Ripoff Report on 12/20/2011 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mountain-home-utopia/west-jefferson-north-carolina-28694/mountain-home-utopia-incompetent-businessman-west-jefferson-north-carolina-811830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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