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Report: #1176600

Complaint Review: Moving Forward - Fort Lauderdale Florida

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  • Reported By: Karen — Colorado Springs Colorado
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  • Moving Forward 1471 NW 19th St Ste C Fort Lauderdale, Florida USA

Moving Forward, aka Transco Scam movers, Lies, Roaches, Broken and Damage items, missing items, received other peoples items. Fort Lauderdale Florida

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They gave me one price on phone and over doubled it. I got no copy of the contract, and no receipt. They lied to me on several occasions. We hired this company over the internet because they could get our stuff there fast and cheap. I was told by the owner of the company that it would take 3-9 days for our things to get there. It actually took 15 days. I was told they would move us from the Carolina's to Colorado for a price of $3100 and that would not go up. They had me sign a blank contract before they would start moving things which concerned me but they promised that they would go over everything before they left and I would get a copy.

At the end of packing they had already raised the price over $1000 and they I had to pay a total of $2800 in cash or money order which I did. Then they couldn't give me a receipt and told me I could take a picture of the contract in which they did not give me a copy because they had to pick up at a second location, my son's home and they said he would get a copy of the contract. Once there and loaded our price had doubled to $5900. When my son refused to sign, they refused to give him a copy of the contract. When our things didn't arrive on time we contacted them and was told we had to have $3200 cash and was told time after time a different day our things would be there. When were told that our things were unpacked and stored at a warehouse and was waiting for another load going our way. We heard from the driver and he told us he would be here the next day, God willing. Our truck driver called the next morning and told us his unloaders didn't show up. At that time, we just wanted our things and told him we would unload. He was adamant about having cash or money order to pay him.

Once he arrived, he wanted our money before he would open the truck. We wanted to look in the truck to see if it was our things and he would not let us look inside. We threatened to call the police and blocked him in so he couldn't leave. He called the police too. Once the police showed up, they said it was a civil matter and they could not help us and we had to move our cars. When we saw he was leaving, we agreed to pay him first but he would not have it. He told us it would cost us twice as much to get our things back now and that we would have to pay to have it took back to Florida, then pay storage, then pay to have it moved back to Colorado. We called the company and the owner refused to deal with me because I was a woman and told me to have my son call him.

My son called him and he told us that he would not turn the truck around that if we wanted our things, we could rent a truck and come and get it. So, we did. We had to to get our things. We rented a Uhaul and a trailer and drove about an hour and half to a Lowes parking lot. I was told I had to sign the contract and pay in cash first. I did not want to sign until we got our things but he said he would drive away. So, we gave him $3200 in cash and he said we don't get a receipt or copy of the contract. I was in tears but he did open the truck and we were able to get our things, at least part of them.

The thing was it that everything was infested with roaches and broken and a lot of my things were missing. This has been a night mare to say the least. We got other peoples boxes, some being their family photos, and when I wrote and told them they wouldn't even write me back about it. I have left messages but no one will call me back. The only thing I got was an email saying they would do an investigation and to file a claim and when I wrote them to ask about a form, I never heard back.

We are filing a claim but was told we didn't take out insurance and it was only going to be 60 cents a pound. These people are Haitians we think. They are crooks and very unscrupulous. We will be suing because we have so many things missing and broken. No reasonable care was given in our things, at all.

This report was posted on Ripoff Report on 09/13/2014 03:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moving-forward/fort-lauderdale-florida-33311/moving-forward-aka-transco-scam-movers-lies-roaches-broken-and-damage-items-missing-1176600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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