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Report: #383485

Complaint Review: MPC Computers, LLC - Nampa Idaho

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  • Updated:
  • Reported By: Brandon Florida
  • Author Confirmed What's this?
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  • MPC Computers, LLC Mr. Tim McGee 906 E. Karcher Rd. Nampa, ID 83687 Nampa, Idaho U.S.A.

MPC Computers, LLC Are not honoring the warranty on computer, giving a run around for one month Nampa Idaho

*Author of original report: update

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On my initial purchase of my laptop computer from Gateway, I also purchased their extended on site warranty for parts and labor. Warranty is to service in 3 days at site. My computer stopped working 9/22/2008.
I called Mr.Don Tate my IT personnel. Mr.Don Tate in collaboration with tech from MPC (the company that bought the support division of Gateway) on telephone determined that some part need to be replaced. MPC tech gave us (to Mr.Don Tate) following info to keep and part to be delivered via over night shipment.

serial number : 0039099713
Model number: cx210x
part number: 1TA65070902
RMA/ Order#: 2809939
Case# 6591931

MPC SUPPORT PHONE NUMBER: 1-877-485-1464

This was on 09/23/2008 .Mr.Don Tate my IT personnel, came for 2days and part did not come. So I asked him to call them. He is calling them everyday.I am talking to him almost each day as my job is suffering. Today I received following email from Mr.Tate.

"So far I have contacted them everyday since we found out the part was on back order and been told it will be in the next week. This week and last week I have been told they have parts in and they are in testing in the Quality Assurance department. I was told that yesterday also and yet I called back this morning and was told they did not have the mother board in for your Laptop and had not had them in and that they had no idea why I was told they had received them. The next chance at them having the part delivered is not until the 15th of this month. It seems that MPC (the company that bought the support division of Gateway) has no way of guarantying the product support they bought.

To rephrase the answer bluntly:

We are expecting the part in by the 15th and may possibly have them in today for testing.

I then had the customer support agent listen to the turn of events as
they have worked out so far and then bluntly asked...

So you are saying that as long as this parts shows on backorder and may possibly be available even if it means waiting 6 months or longer there is nothing that will be done other us being told we have to wait on the
part also?

The answer was...

Yes." Don

To me this is unacceptable.
Please help.

Bhupen
Brandon, Florida
U.S.A.

This report was posted on Ripoff Report on 10/21/2008 04:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mpc-computers-llc/nampa-idaho-83687/mpc-computers-llc-are-not-honoring-the-warranty-on-computer-giving-a-run-around-for-one-383485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

update

AUTHOR: Bhupen - (U.S.A.)

POSTED: Thursday, October 23, 2008

I still have not heard anything from MPC who has bought part of Gateway and handling Gateway's warranty product.

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