• Report: #552078
Complaint Review:


  • Submitted: Sun, January 10, 2010
  • Updated: Sun, June 12, 2011

  • Reported By: ripped off — Yadkinville North Carolina USA
Internet United States of America

mr-locksmith.info advertised $36 lockout service, tried to charge $120 Internet

*REBUTTAL Owner of company: Fight Unlicensed Locksmiths

*Consumer Comment: Terry Whin-Yates Owner of Mr Locksmith Scam

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I locked my truck with keys in it.  looked up locksmiths on my iphone.

I called a local company and was told that the cost was $50 with a possible wait of 45 minutes.  A somewhat sketchily named company, Mr-locksmith.info advertised lockout service for $36 and could appear quickly.  I was in a hurry and money was tight so I  asked them to come. I was astounded when the bill was $120. 

I got cranked and called the company and quickly grew tired of the specious arguments and hung up.  I told the bewildered young "locksmith" to call the police if he wanted but I was leaving after paying the advertised $35. And I did and he didn't.

I am not at all sure that other people in my situation would be able to stand up for their rights.

This report was posted on Ripoff Report on 01/10/2010 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mr-locksmithinfo/internet/mr-locksmithinfo-advertised-36-lockout-service-tried-to-charge-120-internet-552078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Fight Unlicensed Locksmiths

AUTHOR: Terry - (Canada)

Fight the Unlicensed Locksmiths the only place they get business.

On Google Ad Words:

1- Google "Locksmith Vancouver" or "Locksmith" or "Locksmith Richmond" etc,
2- Click on Unlicensed Vancouver Mobile Locksmith Ad.  
3- Go to the unlicensed locksmith website and click on a few pages.

*** You just cost the unlicensed Vancouver Mobile Locksmith $2-$5 each time you visit.


Lots of Unlicensed Locksmiths in the Vancouver Area and other Cities in North America
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#2 Consumer Comment

Terry Whin-Yates Owner of Mr Locksmith Scam

AUTHOR: Another Victim - (Canada)

Scam Warning: Terry WHIN-YATES, Royce WHIN-YATES, Michael LEE, Jackie WU and some other Licenced Locksmiths are running illegitimate businesses despite having locksmith licenses. They will rip you off. Mr Prolock aka Mr Locksmith aka AA Automotive Locksmiths is a Licensed Locksmith Company despite maintaing unethical business practices and Terry WHIN-YATES has been granted a license by British Columbia despite a reputation for dishonesty and deceiving the public!

The Company has several names: Mr Prolock aka Mr Locksmith aka AA Automotive Locksmiths are the names of a Company that scams consumers. This is a Licensed Locksmith Company looking for the next mark for it's various scams. DON"T FALL FOR THE MR LOCKSMITH SCAM. It could cost you hundreds to thousands of dollars.

The WHIN-YATES family scam: Mr Locksmith and Terry WHIN-YATES, Royce WHIN-YATES, Jack WHIN-YATES, Brian WHIN-Yates and Robert WHIN-YATES have all been a part of the scam at one time or another. Also Involved are Michael LEE and Jackie WU working as locksmiths. Jenny WU and Ken LAPP and also involved in the business. Read about the Scam Company 24 hr Mr Locksmith's failure to respond to complaints from the Better Business Bureau of Canada:


File a complaint to the government agency that granted Mr Prolock and owner Terry WHIN-YATES a Licence. Complain to the Registrar of Security Programs and Police Division. The complaint process can be used to report complaints about Locksmith Scams like Mr Locksmith and the business owners.

If you have been scammed by Terry WHIN-YATES please file a complaint so that others don't suffer the same.

To fiile a complaint to the BBB about Terry WHIN-YATES Scam Company with the Business Bureau go here:

Go here to read about the Complaint Process with the government agency that granted the licensing - How to file a complaint against a Security Licensee or Business:

CONSUMER WARNING: Deceptive and Unethical Locksmiths Operating in Vancouver. You must use good judgement in choosing your locksmith as the government can not protect the public against getting ripped off!

Ken LAPP is President of Standard Marketing and has been working with Terry WHIN-YATES in advertising. 

You can Complain to the BBB about Ken LAPP's involvement in promoting a consumer scam at the Better Business Bureau:
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