• Report: #936021
Complaint Review:


  • Submitted: Sun, September 02, 2012
  • Updated: Sun, September 02, 2012

  • Reported By: Melanie — Internet United Kingdom
www.mrwatch.com Internet United States of America

MrWatch Faulty goods Internet

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I was delighted to receive my purchase and wore them for a couple of hours a day for three days - a total of SIX HOURS.  This is when the fossil logo broke off the arm of the sunglasses.  I contacted Mr Watch as asked for details of their return policy as this is clearly a fault with the product.  I was told that this would be considered fair wear and tear. Six hours use is not fair wear and tear.  I did a google search for Mr Watch and was unsurprised to find many other customers had experienced the same shameful customer service. Mr Watch then offered a gesture of $20, which, in my opinion, is an admission of selling goods that were faulty and refusing to replace them.  MR watch is not a company I would advice anyone to do business with unless they are willing to accept shoddy goods and poor customer service.

This report was posted on Ripoff Report on 09/02/2012 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mrwatch/internet/mrwatch-faulty-goods-internet-936021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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