Complaint Review: Mtechuk - Mark Gallimore - Hereford
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- Author Confirmed
- Mtechuk - Mark Gallimore Mtech Unit 1 Outfield Eardisley Hereford, United Kingdom
- Phone: 44-0845 0942386
- Web:
- Category: Auto Parts
mtechuk.com - Mark Gallimore No Product Shipped No Refund Granted No Response From Company Hereford United Kingdom
*REBUTTAL Owner of company: Reply to Jeffrey Bolduc (Climberbruno) report
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I found this company on a google search for Range Rover BECM. I sent e-mails to verify a sale to US customer. Mark Gallimore was handling the sale. The days previous to my payment he returned e-mails promptly and answered all of my questions.
The site did not work for an online purchase so I made the order over the phone on April 7th with my Visa Card. Mark Gallimore told me that US deliveries he had done before took about 6 days. We both used Skype and I added him to my contacts.
On April 19th I called Mark Gallimore and he told me the package was stuck in customs and that he would find out what the status was and tell me the following day. He didn't. I called on April 23 and left a message he did not return. On the 24th I called and he said the same thing again.
I sent e-mails on April 29th, May 1st, 2nd, and 5th. I left another message on April 30th. and two more on May 2nd and another on May 5th. Still no response by phone or e-mail. Finally on May 6th he sent an e-mail saying:
Hi, I am sorry about this. This isn' the way I like to do business. I messed up with the customs slip and DHL required another 180 from me. will have the situation rectified by morning and I will forward the details
to you. It is 20:00 here in the uk.
My apologies again, I will contact you in the morning.
Best regards, Mark
www.mtechuk.com/becm
He did not e-mail or call. I sent more e-mails on the 12th, 15th, 16th, and 27th of May and June 1st. I talked to him on the 16th of May and he said that he had paid DHL and was waiting for that confirmation and he would send the tracking # and shipping info.
I left messages on the 21st, 22nd, 23rd, 24th, 26th, and on the 27th he finally answered the phone and I said I want my money back. He said OK he'll do it right away.
The charges have not yet been reversed, and I still don't have my refund. This is NOT how to run a business. Mark Gallimore is an incompetent business person and an unethical slacker. He has caused me alot of grief and made my life much more difficult as a result of his incompetence. Beware !
Climberbruno
Seattle, Washington
U.S.A.
This report was posted on Ripoff Report on 06/01/2008 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mtechuk-mark-gallimore/hereford-hr3-6ls/mtechukcom-mark-gallimore-no-product-shipped-no-refund-granted-no-response-from-compan-336202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Reply to Jeffrey Bolduc (Climberbruno) report
AUTHOR: Mark - (United Kingdom)
SUBMITTED: Tuesday, August 12, 2008
The Total cost of this transaction was refunded in full. Here are the transaction details. Http:www.mtechuk.com/refund.html
All Emails were answered and Phone calls were returned. Jeffrey did not send a Becm for repair. I sent him one via courier. Problems arose when the courier bill changed from 90 to 210 for sending and then a tax charge of 180. (I presume this was calculated from the insurance value on the customs invoice) Including the Becm cost, it totalled 650 for an item I had sold for 260.
When the courier would not correct the value of the Becm i asked them to send it back so the invoice could be corrected and the Becm resent. To date I have not had it back.
I always have and always will return Emails. There were communication problems when Jeffrey would either call early hours in the morning or late at night probably not taking into account the time difference of 8 Hours. When I would return calls often I would fail to get through. When we spoke Jeffrey said he was in the Mountains in California and his phone connection was sketchy. I only had his Email address and a Skype number which would always go to voicemail. He also made calls over the 2 bank holiday weekends when I was closed but again I returned the calls and emails.
It is a shame how someone can set out to destroy someone's reputation by not updating a report as the transaction was refunded in full and I regret and have apologised for any trouble this had caused. It is certainly not the way to conduct business. I always follow every land rover fault through to the end so the customer has a running vehicle. This transaction regrettably failed because of customs, time difference and communication problems. I have sent Becms out all over the world but because of the failings with this transaction I will now only deal with the UK.
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