• Report: #885774
Complaint Review:

My Seo Gal

  • Submitted: Mon, May 21, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: anonymous — Internet USA
My Seo Gal
3323 E.Scarborough Rd Internet United States of America


*REBUTTAL Owner of company: Ah Ha! I know exactly who this is now

*Consumer Comment: I Agree With Complaints Posted Here!!

*REBUTTAL Owner of company: Follow Up To Complaint

*REBUTTAL Owner of company: Please Let Me Know Who You Are?

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My company hired My SEO Gal/Carla Phillips to work our company website.  After working with her for 2 years, I have come to the conclusion that she is nothing more than a rip-off artist and her "SEO services" are a complete scam.  We spent thousands of dollars paying for her expert work and to date our website is no better than when we started.  We don't come up any higher in search engines and our traffic has been flat for 2 years. 

When we question Carla she is evasive and tells us that SEO is complicated and can take some time to see results.  Well Carla it's been 2 years and still nothing.  I don't think we should have to wait 2 years to see any change.  On her website she has website statistics from companies that she supposedly did work for... makes me wonder how many of those are ACTUAL clients or if it's all just made up to try and lure people to give her money. 

We thought about suing her, but I don't want to be dragged through that much negativity.  So I decided to come here instead and file a report so that hopefully other businesses will reconsider hiring her.  

There is an almost infinite number of SEO companies out there, it is hard to tell who is legit and who is not.  My advise to companies looking to hire -- PLEASE DO YOUR RESEARCH.  Take time and look at many options.  I did not.  That was my downfall.  

It is my opinion that she does not know or understand the intricacies of SEO.  I don't claim to understand SEO completely either, BUT over the last year I have spend many hours reading and researching SEO so that I would better understand what exactly it is and what things should be done.  It's sad to say, but after 20 hours of reading I TRULY BELIEVE I NOW UNDERSTAND s****.>
Don't make the same mistake we did.  Choose another SEO company.  If you choose MY SEO GAL you may as well flush your money down the toilet.

This report was posted on Ripoff Report on 05/21/2012 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/my-seo-gal/internet/my-seo-gal-carla-phillips-rip-off-scam-artist-do-not-use-this-company-internet-885774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Ah Ha! I know exactly who this is now

AUTHOR: My SEO Gal - (United States of America)

Thanks so much for responding to this post as I expected that you would. Now I know who you are and the lies you are telling. I would be very careful about trying to slander my name as I have received emails from designers that you worked with indicating that you stole their designs and tried to have someone make them and claim them as your own. One of the designers even begged me to tell you who she was and what she told me. I'd be more than happy to contact this designer and have her post here so everyone will know who you are and what you really are all about.

She also let me know that you opened a store on a popular website and have been reported for copyright infringement and asked to remove some of the products that you had and that a few other designers are not pleased with you as well.

As far as SEO is concerned. I worked on your site and got you ranked for the keywords you asked me to help you out with. You couldn't pay for the services so I ended your contact early. You asked for a payment plan on the payment plan and I didnt mind doing this for you. As I am a small business owner as well and understand how difficult it is to try to succeed online with a small budget.

I have owned several online boutiques way before I started optimizing websites and this is no secret. I started off selling on Ebay in 2004, started designing pet carriers and opened my own boutique. I got really good at marketing my site and opened another and another and another. I recently decided this year to establish websites and sell them. I include them in case studies and newsletters to clients so they can get tips and real examples of what works. I also have it on the HOME PAGE of my website that I own online boutiques. You can check all of the websites I own. None of them are private and they are all public. This is nothing to hide. I have started several more websites that will be sold. They will be optimized, stocked with inventory and sold to those who want to purchase Turnkey already established websites.

As I told you last week, there is no crime in this. I always make it known that I own several websites as I think this adds credibility to what I do. I wouldnt do anything to anyone's business that I wouldn't do for my own. My clients appreciate this and they trust me to give them advice on what has made my online businesses successful which they use to help their online success.

I actually have gotten emails from designers that we mutually work with since you contacted me last week and that you tried to say that you had sole rights to their designs. All of them contacted me back and a couple of them stated that I signed up with them before you did and that you do not have sole rights to their designs. So I'm not sure why you think I would steal anything from you. Do you know how many sites sell the same products? I never looked at the products you sell on your site until you emailed me last week. I worked solely on improving your ranking for your keywords. That's all. I enjoyed working on your site and improving your results but decided to cancel your services since you seemed to have a hard time paying for the services. You customized the package you ordered so I based the services off of what your ranking needs were at that time and let you know.

I have several of your emails wanting me to continue to work on your site:

'"You dont have to cancel our services I know SEO takes time and does not guarantee sales. I failed to mention that. I just dont have all 333.00 up front if we can break it down that would be helpful. As for that stupid review makes me so mad she is lying and is pisses me off. But what can i do nothing. you can pick the 20 you think would be a good investment to optimize k. I will be happy to send a payment by Friday when My son gets paid if that is ok. I am sorry I am really sick this last few weeks. And now I am screwed because of that stupid review. I responded but I dont know if it will make any difference. Do you have any suggestions on how to fix the bad review? "

Funny how you were upset that someone left you a bad review but then you come here and try to slander me because you were made that the site I am selling is ranking higher than yours and you have not been a customer of mine since April due to me cancelling your services.

I listened to all the bad things I was hearing about you and still dont think you are what people are saying you are.

I really wish you the best of luck with your business and pray that you find a ton of success.
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#2 Consumer Comment

I Agree With Complaints Posted Here!!

AUTHOR: PoshBabyStore - (United States of America)

Hello I am a Mom Based Business and don't have alot of money to spend on s****.>
They were odd I deleted them but after confronting her and all that as angry as i am She did something not sure what yet but I have lost traffic and sales to my store and I hold her responsible. She is sneaky and she even creates and does websites to compete with me and she has brand new sites she created and has pushed me down in the search engines.

I do plan on complaining to Google because its wrong on so many levels and she even uses my Designers and then resells the sites its all not cool. None the less I am going to file complaints with the BBB and Google and get my money back she didnt do have the work she claimed to do and No moral at all.

I would even go as far as to say she logged into my personal accounts and messed with my business somehow. But I am not stupid i will find it and Deal with it. But was stupid to trust her shame on her and me ugh!! I am so MAD!!!

Store Owner

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#3 REBUTTAL Owner of company

Follow Up To Complaint

AUTHOR: My SEO Gal - (United States of America)

I thought I had placed this message two weeks ago but it looks like it didn't go through.

I have looked through our list of long term clients and could not find any emails with any complaints. If you could do me a big favor and post the follow information here. That way I can further assist you. I wasn't aware that we had any long term customers that were not satisfied with our services until I saw this post.

Here is the information I would need in order to look into your claim:

Service Start Date:

Services Ordered :

Keywords Targeted:

I would love to know who you are, that way we could work out possibly issuing you a refund if you never ranked for keywords that we targeted for your site.

It just seems unlikely that we worked on your site for 2 years and you saw no improvement in rankings. Most of clients see an improvement in rankings in 4 months or less depending on how competitive their keywords are.

You can check our case studies on our sites to see results of some of clients as well.

Please make sure to let me know as soon as you can. I'm very curious to know if you are a real client or if you are someone who has placed this claim to slander our company and our reputation that we have worked so hard to maintain over the 4 years we have been in business.

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#4 REBUTTAL Owner of company

Please Let Me Know Who You Are?

AUTHOR: My SEO Gal - (United States of America)


This report was just brought to my attention and I felt the need to response. Let me first start by saying that I would be totally upset if I paid a company thousands of dollars for services and saw no results especially after 2 years of paying for services.

The statement that SEO takes time is a statement made by all SEO companies and is the truth especially if you are trying to rank for competitive phrases. It can take anywhere from 6 months to 2 years or longer to see any real results for competitive phrases.

So you are correct that I would have made a statement like the above because it's a true statement. SEO is not like PPC, it takes time to see an improvement in ranking for your keywords. It doesn't happen in a few hours or days. So I'm sorry if you felt I was being evasive.

As far as the clients that are listed on my site are concerned. I have worked on every single site listed there. Please feel free to contact any listed there. I also would recommend any business owner to contact any of the sites listed to find out if we actually worked on their site. We also have a testimony page where you can see testimony from people who use our services.

I took a look at the date of this complaint and this was filed May 21, 2012. I also read that we worked on your site for 2 years. If I optimized your site for 2 years, that would mean that you would have had to renew your services after 6 months or 12 months? Which package did you order? Our packages require a client to renew them once their initial services have ended. So that would mean that after 6 months you would have renewed your services or after a year of work you would have renewed your services by choice. We don't force anyone to renew their services with us. We give you the option of renewing your services once we are done but you do not have to renew.

If I worked on your site for 2 years with no results your renewing your services wouldn't make sense to me?

So I would love to know who you are so I can look up your services and the keywords you wanted to target to verify that you are not ranking for your keywords or that your site has not seen an improvement in ranking in 2 years.

I'm not sure if you are allowed to post your name here due to their guidelines or not? If you can, I would love to know who you are. If you don't feel comfortable posting your name or website here or can not post it here. Please feel free to email it to me so I can verify your statements and that you are a real client of ours and not just someone making up a story that does not seem logical, especially if you would have had to renew your services over and over again for services that you state you weren't receiving results for.

I look forward to hearing from you soon.

Kind Regards.

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