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Report: #1466785

Complaint Review: Myassignmenthelp.com - sydney

  • Submitted:
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  • Reported By: Brooke — GEORGETOWN IN United States
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  • Myassignmenthelp.com Suite 516 377 Kent Street Seabridge House sydney Australia

Myassignmenthelp.com My Assignment Help ASSIGNMENT NIGHTMARE!!!! sydney Australia

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Alright so I'm a single mom of 2 boys and me work and go to school full time. I got behind and needed a small paper written so I enlisted the help of this website. They had glowing reviews and all their writers were supposable highly educated ( Masters Ph.D. etc..)  So I signed up and filled out all of the information they asked of me. I even included the assignment sheet that was given to us to complete the assignment. This is Tuesday when I submitted my request and paid in full for the assignment. I made is 150% clear to them that I had to have this paper submitted by sat @ 10 am.

 They assured me that this time frame was no problem at all and that I would be absolutely satisfied or I could get my money back. Wednesday rolled by and it said they were working on it, and Thursday the same thing. Finally, on Friday I get a response that my paper is ready and that I can pick it up from my dashboard. So I go there login in and download it. I opened the file which was supposed to be a 2 pg dbl spaced APA formal academic essay.  First of all, it was only 11/4 pages. The APA format was horribly botched and the paper wasn't even readable or comprehendable due to the writer obviously not speaking English and not being familiar with our sentence structure. So I messaged them back and was like noooo wayyy I can turn this on to my college professor. Listed what I found wrong and waited for a response.

Immediately (as if I was getting a prerecorded message) I got my response saying to let them know what was wrong with it and they would fix it. Yet again they promised me that I would have a great paper to turn in Sat Morning at 10 am. I received another revised copy at 4 AM sat morning and it was just as bad sentence structure wise and met the length requirements but still made absolutely no sense. 

Here is where it gets really messed up... so, at this point, I have lost all faith in myassighmenthelp and email my professor begging for an extension no such luck bc the end of the term was coming up on Mon. He would, however, let me take a late penalty, so I stayed up all night sat night writing a paper I paid $35 dollars to be written for me. So I contacted them wanting a refund and they told me that since I downloaded the paper that I wasn't eligible for a refund.  I'll just let you all read the conversation I had with there "customer service"

I want a full refund for this paper as the quality of the work wasn't even comprehensible.  This was my first time using such a company, and I will never do it again. Because of the poor quality even on the 2nd version, I had to take a late penalty and stayed up all night writing a paper I paid you all $30 for, and it was only 2 pages double-spaced in 12pt font. I just knew that I wouldn't have time to complete it on time so I reached out to you all. HUGE mistake. Sorry if I seem upset but I have been passed to 5 people now, and none of them seem to be able to assist me in this refund. If you all would like me to post this and a copy of the paper as a review, I would be glad to do that as well, but I'm sure that wouldn't reflect well on your all reputation. Yes, it's that bad.  Not to mention I paid 3.95 twice for a turtin report that you all claim is free. So guess I'm out that money now too.

  • Samaira12:06:19 AM

Hello, how may I help you today ?

I want a full refund for this paper as the quality of the work wasn't even comprehensible.  This was my first time using such a company, and I will never do it again. Because of the poor quality even on the 2nd version, I had to take a late penalty and stayed up all night writing a paper I paid you all $30 for, and it was only 2 pages double-spaced in 12pt font. I just knew that I wouldn't have time to complete it on time so I reached out to you all. HUGE mistake. Sorry if I seem upset but I have been passed to 5 people now, and none of them seem to be able to assist me in this refund. If you all would like me to post this and a copy of the paper as a review, I would be glad to do that as well, but I'm sure that wouldn't reflect well on your all reputation. Yes, it's that bad.  Not to mention I paid 3.95 twice for a turtin report that you all claim is free. So guess I'm out that money

I am really sorry for the inconvenience caused to you

  • Samaira12:08:39 AM

May I know your order id dear?


  • Brooke M12:15:10 AM

hello?

  • Samaira12:17:44 AM

Yes I am here

  • Samaira12:17:55 AM

There are  some technical glitch therefore it is taking time I am trying from my end.

  • M12:18:06 AM

ok

  • Samaira12:22:02 AM

I would really like to know that if there is any chance of submission I would personally make sure that all your requirements and amendments get fulfilled as your solution is what that is more important I will make sure that rework on it is done properly.

  • M12:23:42 AM

there isn't anyway I can resubmit anything because today was the last day of my term. That is why it was so important for me to get finished. I stressed that when I booked the assignment and the lady I was chatting with assured me that you all could meet my deadline

  • Samaira12:25:41 AM

There was a clarification message from team's end on 27th but you didn't reverted on it.

  • Samaira12:26:01 AM

·      "We request to kindly clarify your requirements as we are not able to understand your escalation as the expert has already provided the solution in 2 pages while the references are also in APA format. ·        ·      You are requested to provide us the detailed information regarding your requirements so that we can guide our expert accordingly and provide you with the quality work. ·        ·      kindly revert back ASAP in order to make the amendments. "

  • Me12:27:37 AM

Ya my assignments deadline was the 27 by 10AM

  • Samaira12:29:26 AM

You escalated on 27th and acknowledging that the expert had clarification so he reverted you with above message

  • Samaira12:29:39 AM

But there was not reply from your end.

  •  M12:31:01 AM

yes over an hour later and that was at 2:37am I had gone to bed I didn't see it until the morning and by then it was too late. discouraged I emailed my professor asking for an
extension which was denied and a late penalty addressed

  • M12:32:03 AM

Why would I want to continue to have faith in a company whose first 2 papers they had sent me weren't even in proper English sentence structure

  • Samaira12:32:46 AM

We were trying to provide you solution as per amendments the expert was working on it he had not been clarified over his query still he managed and provided you solution

  • Samaira12:32:55 AM

Have faith

  •  M12:33:48 AM

there isn;t any need for an admendment the assignment is turned in and my term for that class over. I just want a refund for not getting what was promised to me by the deadline

  •  M12:35:45 AM

Which was 10 am on the 27th. Even if I would of sumbitted another ticket from the work I had recieved thus far I was extemely worried

  •  M12:39:58 AM

I mean you all are the paper writing experts I shouldn't have to tell you all that your sentence structure isn't correct that a verb goes before a noun because its used to describe the noun. 
Hairy elephant, blue ball etc. Look I'm done with all this negotiating my husband is sitting at work waiting to be picked up.   Are you going to give me a refund?

  • Samaira12:40:41 AM

I completely understand but to your escalation tutor has messaged your regarding requirement clarifications at 27-Oct-2018 12:07 pm and without clarifying you downloaded the solution on 27-Oct-2018 07:16 pm ****Here its also helpful to know that there office is in Austraila so there is quite a bit of Time Zone difference

  •  M12:41:23 AM

how was I supposed to know how to clarify what needed changed without downloading it and reading it?

  • Samaira12:42:51 AM

But after downloading you didn't clarified with the query that the expert had.

  •  M12:45:42 AM

NO BECAUSE BY THAT POINT IT Was READY IT WAS SUPPOSED TO BE TURNED IN. THE MESSAGE ABOUT ME DOWNLODING IT WAS AT 10am ON 10/27 MY DEADLINE IS LISTED ON THE ASSIGNMENT AS
10:22AM 10/27

  • Samaira12:46:33 AM

After the solution was disallowed and expert had put his query but not heard any thing from your end so he tried to do it best of his knowledge and again it was allowed then you downloaded it
again at 27-Oct-2018 07:16 pm

  • Samaira12:50:50 AM

However I want to inform you that it is not the case of refund the expert has done as per your requirements If you have problem regarding sentence structure we can surely revise it And the
references are also in APA format.

  •  M12:51:17 AM

So you're telling me that I downloaded it to read the thing. Whatever if you all won't give me a refund for not receiving a quality paper as you all suggest then I can't force you but I can make sure to inform other so they don't fall victim to this same scam and at least now I'll have the downloaded copy of this illiterate essay that you all sent me.  I would have been embarrassed even to consider turning in that paper in let alone give to one of my clients and think that they would still want to do business with me.

  • Samaira12:51:33 AM

So if you want I can personally contact to the expert to revise the solution

  •  M12:52:03 AM

the references yes but not the title page or the body

  • Samaira12:54:00 AM

I understand you are disappointed with the solution you have received the expert did  but we are ready to revise the solution  as per your requirements and best of his knowledge.

  •  M12:55:07 AM

I am not arguing with you anymore this is futile. You all dont want to give me a refund for whatever reason and I think that it absurd that you all consider that a solution. THE ASSIGNMENT IS OVER. WHAT GOOD WOULD THAT DO ME NOW?

  • Samaira12:57:28 AM

I understand refunds are only done in genuine failed cases and in this it won't be done I do not want to give you any false promises. The expert did as per your requirements and needed clarification if you could clear out all the doubts

  • Samaira12:57:36 AM

We can revise the solution.

  • Samaira12:57:51 AM

If you could provide us detailed feedback.

  •  M1:00:37 AM

I DON' T NEED THE PAPER ANYMORE!!!!! I WROTE THE PAPER AND TURNED IT IN ALREADY AND MY CLASS WAS OVER AS OF TODAY SO A REVISION OF ANY SORT IS POINTLESS. FURTHERMORE IF YOU ALL DON'T FEEL THIS IS A FAILED CASE THEN I WOULD HATE TO SEE WHAT IS. IS THERE SOMEONE LIKE A MANGER I CAN EMAIL OR SPEAK WITH?

  •  M1:02:31 AM

MY EMAIL IS BR********@GMAIL.COM PLEASE HAVE YOUR MANAGER OR SUPERIOR EMAIL ME AS I HAVE WASTED TO MUCH TIME ALREADY ARGUING WITH YOU OVER SOMETHING THAT  ONE LOOK AT THE PRODUCT HE DELIVERED WOULD TELL YOU THAT WAS CRAP. HAVE A GOOD DAY AND i HOPE TO HEAR FROM YOUR SUPERIOR ASAP.

  • Samaira1:02:37 AM

Please upload the paper

  •  M1:02:52 AM

SURE

  • Samaira1:02:58 AM

That you have submitted so that the concern team can check and compare

  • Samaira1:03:05 AM

They will update you after that.

  • M1:04:11 AM

not a problem

  • Samaira1:05:15 AM

If you have not submitted our provided solution

  • Samaira1:07:13 AM

The concern team will check it and update you on your order page.

  •  M1:07:51 AM

k looking for it in my dropbox now

  • Samaira1:08:52 AM

Kindly be updated on your order page.

  • Samaira1:09:08 AM

Is there anything else I can assist you with?

  • M1:09:32 AM

where do i upload my paper too?

  • Samaira1:10:16 AM

Kindly wait I will let you know

  • Samaira1:12:59 AM

·      1. Kindly Login to your account with your email address and password  ·           (http://myassignmenthelp.com/Home/login.php) ·        ·      2. Please click on the assignment tab which is on the left side. ·      3. Please click on your order ID.           ·      4. Now you are able to see your messages below description box. 5. Please write your message about the assignment on that area.

  • Samaira1:13:13 AM

Kindly provide us your login credentials ******WHAT heck no! No way they didn't just ask for my college account credintials*****

  • Samaira1:13:27 AM

So that we know that you have not used our solution

  • Samaira1:13:51 AM

So that the concern team will check and update you with the best possible resolution.

  •  M1:15:00 AM

login credentials to what your all site? or my dropbox or school account?

  • Samaira1:15:36 AM

Your schoo; account where we can check for your assignment submission details.

  •  M1:17:16 AM

I will gladly screenshot it but in no way am I giving you all my login info to my college portal. I cant believe you all even asked for it. WOW so my written paper on the assignment and a screenshot of it being turned it isn't enough for you all to give your customer and credit in their honesty?

  •  M1:18:45 AM

I mean how do I know that you all wont use my assignment and sell it to someone else? or further more why would I trust a company that didn't deliver what it promised with login creditionals to my college portal

  • Samaira1:19:55 AM

I completely believe you dear but there are certain procedure to provide you with best resolution I hope you understnad.

  • Samaira1:20:03 AM

understand*

  •  M1:21:32 AM

i'll submit my paper and a screenshot of the assignment turned it but login credentials you all will not receive and best believe this whole conversation has  screen shoted and recorded as well. A procedure that requires personal information on that degree is corrupt and I don't trust.

  • Samaira1:22:11 AM

I am  sorry dear If you do not want to share your login details no worries but we would need turnitin report of your solution

  •  M1:23:09 AM

ok my university does that anyway anything else?

  • Samaira1:23:32 AM

Because I am not the one to check and provide you the best resolution I believe you but the concern team who does that need it to prove you best possible resolution.

  •  M1:24:12 AM

thats fine ill provide one it will comes with my grade on the assignment

So after an hour of arguing with this lady I get some kind of answer. Did everything she asked (other than supply my credintials) and they told me that I plagerized the paper they sent me because it was on the same subject. The assignment was to write an essay on my feild of study????? not sure how 2 papers on the same topic is plagerism but guess you live and you learn. If you would a copy of the paper they sent me (I still have my downloaded copy) Then reply and I'll send it to you . 

This report was posted on Ripoff Report on 11/06/2018 06:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myassignmenthelpcom/sydney-nsw-2000/myassignmenthelpcom-my-assignment-help-assignment-nightmare-sydney-australia-1466785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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