Report: #52583

Complaint Review:, Inc.

  • Submitted: Fri, April 11, 2003
  • Updated: Fri, April 11, 2003
  • Reported By: Houston Texas
  •, Inc.
    360 W. 4800 N.,
    Provo, Utah
    U.S.A., Inc. ripoff Took money out of my account after my cancelling membership through email. ripoff waste of time Provo Utah

Show customers why they should trust your business over your competitors...

I thought I would do something nice for my husband. He has always said he would like to find out about his ancestry. So I thought this would be perfect I input all of the unfo still could'nt get any info.

I put in my own info which I know is correct still no info. So when I tried to get more indept with my search it asked for 79.95 to upgrade my membership from the free membership to the deluxe membership. Then I thought if you can't give me any information with the free membership why should I give you money to waste more of my time.

SO I decided not to go through with it. My mistake was leaving my credit information in the system. I emailed the company advising that I wanted to cancel my membership. All the problems I was having with there website, explaining why I wanted to cancel the membership. I advised them not to contact me again. Then 2 months later.

I see that 79.95 has been withdrawn from my account. I called the company directly spoke with a rep name Spencer who advised me even though I started the account on the internet I had to call in to cancel the membership. Then he proceeded to tell me why I should let him keep my money and continue with a membership that was supposed to have been free unless I upgraded to the next level.

I told him I did not want it. I wanted my money refunded he gave me a conformation number C5113868. This was done on 03/27/03 and still I have not recieved my money. I warned them repeatly if they did not return my money asap I would file a report with your website. This is why I am her again today.

Houston, Texas
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/11/2003 05:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.