Report: #997773

Complaint Review: myfeeplan.com UTUS

  • Submitted: Wed, January 16, 2013
  • Updated: Thu, January 31, 2013
  • Reported By: Katy — Minneapolis Minnesota United States of America
  • myfeeplan.com UTUS

    Internet
    United States of America

Show customers why they should trust your business over your competitors...

Down low and dirty.  Advertises services for $1.00 which sounds too good to be true and, honestly, I was expecting another fee.  However, NEVER, during the web based purchase was there a statement of additional charges that would be billed to my card.  The first additional, and surprise charge, of $19.95 showed up immediately on my card so I figured that one was on me for expecting a charge of only $1.00.  The second charge of $19.95- a month later was another surprise that was simply infuriating.  I went their site and clicked on the live chat option.  They offered to cancel and refund the charge (this was on 1/14/13).  I made screen prints of the conversation and confirmation.  Today is 1/16/13 and I have not received a credit yet but will give it a few more days to process.

Katy Minneapolis MN

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This report was posted on Ripoff Report on 01/16/2013 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/myfeeplancom-utus/internet/myfeeplancom-utus-fraudulent-company-advertises-100-fee-and-then-charges-your-credit-997773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
2Employee/Owner

#1 Author of original report

Jeff at myfeeplan.com aka thieves

AUTHOR: Katy - (United States of America)

Dear "Jeff"   NO, the refund was NEVER received.  Filing a complaint with the natl. BBB- I suggest that everyone else out there, that this fraud of a company has ripped off, does the same.  May seem time consuming but it is important so there are records of the company's fraudulent activity.
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#2 REBUTTAL Owner of company

2nd response to Katy

AUTHOR: JoshCustomerService - (USA)

Hi Katy,

I just want to verify that this has all been taken care of. Please email me to make sure it has gone through or let us know you've received the refund.

Thanks!

Josh F.
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#3 Author of original report

Response from myfeeplan.com

AUTHOR: Katy - (United States of America)

Just wanted to update this posting on the "rebuttal" from josh@myfeeplan.com.  His (?) response is below with my email to him (?) 

Dear josh@myfeeplan.com In reply to your rebuttal from ripoff report below:

I apologize for any inconveniences that have occurred. Please email me directly and I can take care of any problems you've had and offer you a refund. I can be reached at josh@myfeeplan.com

Thank you for your patience,

Josh F.

Customer Service Manager

Exactly what information should I email to you. I thought that the live chat I initiated (screen prints attached) confirmed that the refund would be processed. However, today I checked my account and your big fat rip off of a fraud posing as a company has done nothing to refund the charge which also threw my account into overdraft and my bank charged me another $37 dollars in addition to your stolen $19.95.

Katy XXXX

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#4 REBUTTAL Owner of company

To Katy

AUTHOR: JoshCustomerService - (USA)

I apologize for any inconveniences that have occurred. Please email me directly and I can take care of any problems you've had and offer you a refund. I can be reached at josh@myfeeplan.com

Thank you for your patience,

Josh F.
Customer Service Manager
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