Complaint Review: myfeeplan.com UTUS - Internet
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- Author Confirmed
- myfeeplan.com UTUS Internet United States of America
- Phone:
- Web: myfeeplan.com
- Category: Credit Card Fraud
myfeeplan.com UTUS Fraudulent Company! Advertises $1.00 fee and then charges your credit card two payments of $19.95 Internet
*Author of original report: Jeff at myfeeplan.com aka thieves
*REBUTTAL Owner of company: 2nd response to Katy
*Author of original report: Response from myfeeplan.com
*REBUTTAL Owner of company: To Katy
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Down low and dirty. Advertises services for $1.00 which sounds too good to be true and, honestly, I was expecting another fee. However, NEVER, during the web based purchase was there a statement of additional charges that would be billed to my card. The first additional, and surprise charge, of $19.95 showed up immediately on my card so I figured that one was on me for expecting a charge of only $1.00. The second charge of $19.95- a month later was another surprise that was simply infuriating. I went their site and clicked on the live chat option. They offered to cancel and refund the charge (this was on 1/14/13). I made screen prints of the conversation and confirmation. Today is 1/16/13 and I have not received a credit yet but will give it a few more days to process.
Katy Minneapolis MN
This report was posted on Ripoff Report on 01/16/2013 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/myfeeplancom-utus/internet/myfeeplancom-utus-fraudulent-company-advertises-100-fee-and-then-charges-your-credit-997773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Jeff at myfeeplan.com aka thieves
AUTHOR: Katy - (United States of America)
SUBMITTED: Thursday, January 31, 2013
Dear "Jeff" NO, the refund was NEVER received. Filing a complaint with the natl. BBB- I suggest that everyone else out there, that this fraud of a company has ripped off, does the same. May seem time consuming but it is important so there are records of the company's fraudulent activity.
#3 REBUTTAL Owner of company
2nd response to Katy
AUTHOR: JoshCustomerService - (USA)
SUBMITTED: Thursday, January 31, 2013
Hi Katy,
I just want to verify that this has all been taken care of. Please email me to make sure it has gone through or let us know you've received the refund.
Thanks!
Josh F.
#2 Author of original report
Response from myfeeplan.com
AUTHOR: Katy - (United States of America)
SUBMITTED: Friday, January 18, 2013
Just wanted to update this posting on the "rebuttal" from josh@myfeeplan.com. His (?) response is below with my email to him (?)
Dear josh@myfeeplan.com In reply to your rebuttal from
ripoff report below:
I apologize for any inconveniences
that have occurred. Please email me directly and I can take care of any
problems you've had and offer you a refund. I can be reached at
josh@myfeeplan.com
Thank you for your patience,
Josh F.
Customer Service Manager
Exactly what information should I email to you. I thought that the live chat I initiated (screen prints attached) confirmed that the refund would be processed. However, today I checked my account and your big fat rip off of a fraud posing as a company has done nothing to refund the charge which also threw my account into overdraft and my bank charged me another $37 dollars in addition to your stolen $19.95.
Katy XXXX
#1 REBUTTAL Owner of company
To Katy
AUTHOR: JoshCustomerService - (USA)
SUBMITTED: Wednesday, January 16, 2013
I apologize for any inconveniences that have occurred. Please email me directly and I can take care of any problems you've had and offer you a refund. I can be reached at josh@myfeeplan.com
Thank you for your patience,
Josh F.
Customer Service Manager
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