• Report: #1058648
Complaint Review:


  • Submitted: Wed, June 12, 2013
  • Updated: Wed, June 12, 2013

  • Reported By: Suzie — Brier Washington
485 S. Broadway, Unit 29 Hicksville, New York USA

MyKnobs.com Return process is a joke - Customer Service Supervisor needs remedial training Hicksville New York

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Would NOT recommend buying a product from this company.  Original order of two items was received quickly and at a good price.  Decided I didn't want one of the items, & tried to return it for a refund.  WHAT A NIGHTMARE THAT TURNED OUT TO BE! 

Contacted company via phone for return info, was told to wait for email with return authorization.  Waited a week, finally got email with instructions including where to send product back.  Followed instructions exactly, and sent product as instructed.  Waited for refund, which never came.  Finally checked with UPS online & saw that item was undeliverable to address MyKnobs told me to send it to.

After many phone calls to MyKnobs was finally told that I need to notify UPS to ship it to a different address in another State!  This meant carving out more time from my tight schedule, going back to the UPS store & paying more money (I already paid $32.30 for the item, $4.00 for original shipping, & $13.53 for return shipping), which I refused to do.  After repeatedly being told that the Customer Service Supervisor was "unavailable" or "not in yet", and only after I persisted I finally spoke to a very rude and NON-customer oriented supervisor in the Customer Service dept named Penny (I see other people have filed rip-off reports naming her as well), & was told by her that she would refund only my $32.30.

Given all the time and effort I had to exert just to get this far, the least they could have done was refund the other $17.53 I was out, especially since they gave me the wrong address to return the product to.  Very poor process for returns.  Very poor customer service.  Very poor customer service skills on the part of the supervisor. 

This report was posted on Ripoff Report on 06/12/2013 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/myknobscom/hicksville-new-york-11801/myknobscom-return-process-is-a-joke-customer-service-supervisor-needs-remedial-traini-1058648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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