Complaint Review: mypopcornmachine.com - Houston Texas
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- Author Not Confirmed
- mypopcornmachine.com 5925 Kirby Dr. Suite E, # 555 Houston, Texas United States of America
- Phone: 1-800-518-8203
- Web: www.mypopcornmachine.com
- Category: On-Line Stores
mypopcornmachine.com Still Waiting on Refund Houston, Texas
*Author of original report: Finally a Refund.....
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As of close of business on March 18, 2011, I have not received a refund on my credit card. I have found out more about the company.
Mypopcornmachine.com is an online store front that sells merchandise by taking orders and then processing the order through a 3rd party supplier. The customer support that they are so proud of is based in India. That accounts for the accent William had when I spoke with him on the phone. Nothing is wrong with outsourcing to India, I just mention it to show that they really have no business in the USA, just a store front. The business is owned by a Mr. Dominic Lee who resides in Hong Kong.
Today, March 18, 2011, I sent an email to their customer support and have indicated I will get the owner of the company involved through legal action if my refund is not processed by COB on Monday, March 21, 2011. A real company would have already processed my refund by now.
I know it does not make sense for a company to withhold a refund. That is the way some of these scammers make their living. I will continue this matter on Monday after COB and see if I yet have
a refund of my $45.84.
This report was posted on Ripoff Report on 03/18/2011 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mypopcornmachinecom/houston-texas-77005/mypopcornmachinecom-still-waiting-on-refund-houston-texas-707918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Finally a Refund.....
AUTHOR: mack - (United States of America)
SUBMITTED: Tuesday, March 29, 2011
On Monday, March 21, 2011, I received yet another email from the "Customer Service" department ini India. They said to give them another "weak" (sic) and they would work out my refund. I relented and waited until Friday, March 25, 2011, and then sent an email threatening a law suit and that I would have no further contact with them. I contacted MasterCard on Monday, March 28, 2011, and had the billing disputed. Then magically on Tuesday, March 29, 2011, a credit came through on my MasterCard.
It took over a month and a lot of hassle to resolve this issue. I would not recommend that anyone do business with this company as they are scam artists, and located outside the US where they can pretty much do as they please.
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