Nabintou Ba WES World Education Service Poor Service delivered with delay New York NY

I ordered a course by course evaluation to World Education Services, have different institutions send my documents’ communicated the translations, and finally on April 21th, they issued an email to communicate a completion date , that date was April 29th.

 I called the customer service to see if it was possible to pay extra for a faster processing, I was told no. On April 29th, I received no report, I started to call them because the deadline was passed, also I had my own deadline since I need to be top max April 20th to US embassy for my visa application.

It took me more than 4 months to get and send them my High School Diploma in My country where the administration is a real hell, especially when dealing with the ministries.

Then I received an email asking me to provide a translation for a credential I asked to be removed since April 12th, after another call to customer service, application of my status moved from On Hold To In Progress.

When I finally got my report on May 5th 2022, It was sloopy incomplete job and they already sent it to my college electronically. My high school diploma transcript has exactly 10 courses, yet the report only mentions 2, just two grades.

Then a credential was removed and replaced by the same credential I wanted removed from the report even though the documents and translations had been received on time. Now, not only after many calls, My evaluation is still wrong, but they refuse to refund my money