• Report: #474087
Complaint Review:

National Access Long Distance

  • Submitted: Tue, July 28, 2009
  • Updated: Tue, July 28, 2009

  • Reported By:Greenville South Carolina
National Access Long Distance
2033 Gateway Place 5th Floor, San Jose, California U.S.A.

National Access Long Distance False Identification - May Be A Rip-Off San Jose California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I answered a call from a woman who identified herself as a representative of AT&T. She indicated that a letter had recently be sent out to all AT&T customers advising them that AT&T had changed their long distance provider to NALD (she did not use the full name of the company or I could have been looking them up on the Internet.) At first she made it sound like I was authorizing a re-sending of the letter. Then, it turned out I was making a verbal authoization to change our long distance. I went through with the verbal authorization with only a little suspicion in my mind, assured that the change would be put on hold until they had my signature.

I was transferred to another person who recorded my responses. At that time I finally understood that I was authorizing a change. I completed the call, but as soon as I got off the phone I called the AT&T number on my phone bill to get a confirmation. Of course, I had been lied to. The woman had misrepresented herself. She did not work for AT&T, AT&T was not making changes, and no letter had been sent.

I had faced switching problems at another company before, so I had thought I had been careful to request a "Pick Freeze" when we switched to AT&T, but it turned out that they had only put a block on our lines (to prohibit other companies from adding additional fees to our lines.)

The CSR was able to put a "Pick Freeze" (requires written confirmation to change carriers) on our lines immediately to ward off the changes. I made cetain she did it on all of our lines.

I hope this works to ward off the rip-off from National Access Long Distance. Even if it were true that they did offer less expensive service I would not want to use them because of their deceptive practices.

Sue in sc
Greenville, South Carolina

This report was posted on Ripoff Report on 07/28/2009 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/national-access-long-distance/san-jose-california-95110/national-access-long-distance-false-identification-may-be-a-rip-off-san-jose-california-474087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on National Access Long Distance

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?