National Express Shed-vac Lieing Custmor service People Wallingford Connecticut

About july 15 I saw an add on TV advertising a Shed Vac, which was supposed to catch pet hair when you brushed a pet.  I ordered on the internet, and about the 1st of Augest I called them and the Custmor service rep said they had no record of my order but that she could take the order on the phone, so I agreeed to reorder on the jphone, On a bout the 7th of Augest I called custmor service again, and she said they had no record of my order,  So I explainded and she came back and said your order was shipped on Aug.3rd That i should get it in about 10 days.  I was led to beleive that I would receive two "Shed=Vacs= on or about Aug. 14 I received one Shed-Vac in the mail but it clearly stated on the outside Items may be shipped sepatrately  On the 19th of Aug, I called custmor service again, and she still couldn't find my order, I finely asked to speak to a supervisor, some one pretending to be a supervisorcanme on I ask her where my 2nd Shed vac was, she said I only ordered one and paid for one so I should only get one.  I explained to her the Add on the Internet and, the T.V. add said I would get two. Also the girl I had ordered over the phone said I would get two.  I told her (the supervisor??) i expected to get what I paid for,  ShE SAID don"t TALK TO ME LIKE THAT!! And hung up on me,  I recalled 4 or five times and they wouldn.t answer the phone  I feel this Complany is a RIP OFF>!!!!!