Report: #142516

Complaint Review: National Small Business Alliance

  • Submitted: Thu, May 12, 2005
  • Updated: Fri, April 22, 2011
  • Reported By: Boise Idaho
  • National Small Business Alliance
    Washington, District of Columbia

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Submitted to the Idaho Attorney General Consumer Protection Division on May 12, 2005

"Dear Consumer Protection Division,

I am writing to file a complaint about what appears to be a dishonest business operating in Idaho. I will be happy to fill out a formal complaint, but I hope this letter will provide sufficient background to begin your investigation.

On or about April 24, a telemarketer representing the National Small Business Alliance ( called my work number at 208-658-9100. Under the terms offered, the NSBA would provide a Platinum MasterCard credit card for zero percent interest, in exchange for a one-time sign up fee of $99.95 and a renewing annual NSBA membership of $239. The $99.95 would be charged immediately to my bank account, while a $239 membership fee would only be charged after the 30-day credit card trial period expired.

Under the terms the telemarketer outlined, I would receive the card and be free to try it for 30 days. If I didn't want the card, I could send it back, pay off any charges on it, and be refunded my $99.95, and I would not be charged the $239 annual membership fee.

I went to the organization's Web site with the telemarketer and was persuaded of the organization's honesty and integrity. I agreed to these terms and gave my bank account number as requested. On April 27, NSBA debited my checking account $99.95.

In a week or so, I received an NSBA packet of information and membership portfolio with a Platinum Member card, certifying my membership in the NSBA, but there was no credit card. On May 11, I called and emailed (see accompanying email) the NSBA to learn more I went online to investigate further.

Meanwhile, on May 12, my bank account was debited $239 for an NSBA membership fee. I was not prepared for this charge and it resulted in non-sufficient funds fees from my bank totaling $40. I have since stopped payment on this $239 charge, for a $10 fee from my bank.

I immediately called the NSBA's toll-free number and left a message and I also called the Washington office number listed on their Web site, which apparently automatically directed my call to the toll-free assistance number. There, NSBA's answering machine said the company's systems would be down for upgrades on May 12 which is curious, because the NSBA's systems were certainly functional enough to seek to withdraw the money from my bank account on May 12.

I have since done more research and learned others have accused the NSBA of 34 incidents of very similar dishonesty at

I will consider myself lucky if my trust of this dishonest organization only cost me $150 in bogus fees and bank charges. I thought I was too smart to be a sucker for a telemarketer scam boy was I wrong.

You may take note that, as a courtesy, I have ccd this email to the NSBA, so they may be better prepared should you contact them. I have also submitted this information to in the hopes of educating other consumers.

Thank you for your assistance and commitment to protecting the consumers of Idaho."

Boise, Idaho
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This report was posted on Ripoff Report on 05/12/2005 03:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

rip off

AUTHOR: keith plummer - (United States of America)

i also was take for a ride with the miss leadings of the aggent calling promised things that didnt happen i did not even receive my packed still waiting for my moiney got to call again what a rip off this is.

deal was to join for a 1.00 for 30 days to get credit card and other benifits as such hospital dental office supplys and such  cancell inside 30 days not to be billed any further and keep credit card. well they billed me 149.95 5 days later then 359.40 12 after that so i called and they said their no credit card just appoved credit to web site for purches. i canceled in side of 30 days they told me it take 30 days to get back my 359.40 but out hte rest. well its now been since january i signed up canceled in febuary still waiting   do not do this its miss leading

keith plummer
president plummers heating n cooling inc.
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#2 REBUTTAL Owner of company


AUTHOR: Dennis - (U.S.A.)

Martin did the right thing calling me directly.

I, in turn, also did the right thing in that his refund check with the NSF and stop payment fees was sent on Friday May 13th via first class mail and the telemarketer was fired from the program.

We do try to make every effort to make sure the telemarketers adhere to company policy. When we received complains such as Martin's we do get disturbed and take action.

Please note: I did NOT know this complaint existed until this morning, May 16th. Accordingly, it wasn't because of this complaint that we took action, it is what we do.

As always, I invite anyone with a problem to call me directly.

Best regards,
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#3 Author of original report

National Small Business Alliance CEO promises to make it right

AUTHOR: Martin - (U.S.A.)

I spoke on May 12 with the CEO of the NSBA, Dennis Mario. He was contrite and said this was a problem with a misleading telemarketer. He assured me he would refund all money within a week if I provided him with a bank statement of proof, which I have just faxed to him.

He may be just as much a victim of an unscrupulous telemarketer as I was - or he may be deceiving me as well. I will keep you posted on how he responds.
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