Report: #694005

Complaint Review: Nationwide Auto Protection

  • Submitted: Fri, February 11, 2011
  • Updated: Thu, June 23, 2011
  • Reported By: Brad — Glens Falls New York United States of America
  • Nationwide Auto Protection
    4455 Telegraph Road, Suite 130
    St Louis, Missouri
    United States of America

Nationwide Auto Protection American Auto Shield Taking advantage of an elderly person. Selling coverage when it is completely unnecessary. St Louis, Missouri

*UPDATE Employee: Incorrect company

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Last night I went over to an elderly friends house to help her figure out why she was having problems with balancing her checkbook.  When I was looking at the check register I noticed that she was paying $79/month to Nationwide Auto Protection, AKA American Auto Shield,  for "Basic Powertrain Coverage".  I asked her why she was paying for breakdown coverage on her car and she said that someone had called her and told her that she needed it.   Well, I told her that her 1993 Oldsmobile Cutlass, that has only 29,888 miles on it,  has a resale value of $477 and that no-one should be selling her coverage that will cost her $2,015 over a two year period. 

She realized that she had been taken advantage of by a smooth talking sales person (Joshua Hampton) and was thankful that I had looked at her checkbook.  Personally, I can't believe that her car, which she has put less than 30,000 miles on in 18 years, will ever need to be repaired.  She puts an average of 1,667 miles/year on her car, and the 4 years of coverage that she was sold for $2,015 will only cover her for about 6,667 miles (given that she will not drive it more than she has in the past). 

The only driving she does is to the doctors office and back home.  Since she purchased this policy on 10/5/2010 (3 months ago), she has put less than 200 miles on it. I will be contacting American Auto Shield in the morning to see if they will give all of her money back, or if I need to take further action.
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This report was posted on Ripoff Report on 02/11/2011 04:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/nationwide-auto-protection/st-louis-missouri-63129/nationwide-auto-protection-american-auto-shield-taking-advantage-of-an-elderly-person-se-694005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Incorrect company

AUTHOR: Company Rep - (United States of America)

This complaint should be made against the proper company, which is NOT
American Auto Shield. AAS does not sell contracts. They develop them and administrate the claims. Please contact Paul Stratch, CFO, and provide him with details so that he can research this matter further, and with the proper sales company. His contact information is: p.stratch@americanautoshield.com; (303) 420-7488 or (800) 531-1925.
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