Report: #1121077

Complaint Review: Natura Petz LLC

  • Submitted: Wed, February 05, 2014
  • Updated: Thu, February 06, 2014
  • Reported By: alexeightsix — Quebec
  • Natura Petz LLC
    P.O. Box 490156
    Minneapolis, Minnesota

Natura Petz LLC Heidi Nevala, Natura Herbs LLC, Natura Herbs SAC REFUSAL TO PAY INVOICE FOR WEB WORK Minneapolis Minnesota

*REBUTTAL Owner of company: Are you sure you want me to post the results of your work?

Show customers why they should trust your business over your competitors...

Attention to all freelancers on and other sources, I'm warning everyone who comes in contact with this client to not do business with this person. I was hired by her on in June for a data entry project. I went above and beyond the project requirements and never got paid for my work. I am very disappointed in the way Heidi decided to handle this project. Warning signs were present at the beginning of the project. Articles were missing, long breaks in communication was a major issue. I went above and beyond the project requirements and never got paid for my work. It also came to the point where I had removed some work that I did from her website, client got angry that It wasn't the appropiate thing todo, so I agreeed and placed it back under the condition that she would pay me.. she never did. I am very disappointed in the way Heidi decided to handle this project considering she repeatedly stated that she would follow up on the project but was always too busy, this continued for 6 months until I finally cancelled the project with Elance. Client even went on multiple vacations between updates and completly ignored me :( It's very frustrating that she's using my work without paying for it! 



Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/05/2014 09:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 REBUTTAL Owner of company

Are you sure you want me to post the results of your work?

AUTHOR: Heidi - ()


First, it is unfortunate that you resorted to this type of posting, in lieu of the facts of this project. I'm certain you do not want me to post the email results of the professional agencies that reviewed and ultimately decided against your work. 

For example, after paying you for Phase I of the Elance project (in which you describe as unpaid), you maliciously deleted the script to all paid work, requesting more funds for the project. Please recall that you were granted full admin access to our company website, with the assumption that you would maintain the highest level of ethical conduct. Only AFTER you were contacted by Shopify Level 1 Management regarding your proven actions in deleting data, did you restore all 300+ pages. You did not apologize for the fact that you deleted data during a critical email campaign which directed our customers to the very section you removed......But more than anything, I am CERTAIN that you do not want me to post the rather florid email I received from Shopify Level 1 Manager Support regarding your unprofessional conduct............

Moving Phase II of the Elance project, in which you submitted pages of incorrect information, flawed formatting, empty pages, duplicated information, oversized photos, etc. but repeatedly requested to be paid, despite an incomplete project. As you are well aware, Elance then became involved in yet another complaint regarding your work and after reviewing the case, decided against you. It was not a decision I personally made against you-Elance made the decision in arbitration. IF you recall, (and I again have in writing), I suggested a compromise that reflected your work as well as the remaining work, which ultimately was transferred to my team, when you decided you did not want to complete the project. If you would like me to post the final Elance decision, I will happily do so. For the moment, I am showing professional restraint; a quality I wish you would have exercised.

And finally, you then sent me a request to cancel Phase II of the Elance project, which I accepted, at the behest of repeated emails from you. Would you like me to post that as well?

And then you file this complaint......................



Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.