• Report: #452328
Complaint Review:


  • Submitted: Fri, May 15, 2009
  • Updated: Mon, May 18, 2009

  • Reported By:Columbus Ohio

Natures-ACAI/DR'Bromalite/selfhelpff/mycostsmashcom00 "Free Samples" aren't free at all...buyer beware of scams that are always trying to scam you. Columbus Internet

*UPDATE Employee: Resolution Offer

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I ordered a 'free' samples of Bromalite and AcaiBerry Melt Away Tablets. Both products were delivered by USPS. There were no invoices included and no instructions.

Once I noticed a charge for $89.95 on my credit card-I submitted a dispute to my credit card company but it was suggested that I contact the company so I did and asked that they cancel my account.

I was away on vacation so I wasn't checking my credit card, when I did I discovered numerous charges from ACAI/Bromalite & Selfhelpff. I called and cancelled a second time and still receive charges on my credit card over $500 in charges.

I submitted a dispute with my credit card company and they are presently investigating. Hopefully my money will be returned to my account. With the economy in such bad shape I wish I hadn't fallen for the "Free Trial" ad.

Columbus, Ohio

This report was posted on Ripoff Report on 05/15/2009 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/natures-acaidrbromaliteselfhelpffmycostsmashcom00/internet/natures-acaidrbromaliteselfhelpffmycostsmashcom00-free-samples-arent-free-at-all-452328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

Our company represents some of the Fit Factory programs, which is a companion program that comes with various Dietary products.

I apologize for any misunderstandings that might have occurred when you purchased your dietary supplements online.

All pertinent information about Fit Factory is provided on the order page before entering any method of payment information for your supplement. This also provides you access to all the terms and disclosures as well as the Customer service numbers for your product, and the accompanying companion program(s), for great support and success with your product.

Unfortunately, we are unable to locate an account for you as there is limited information on this post.

For Fit Factory customer service you may call 1-877-407-1022 and they will be happy to assist you with any questions or concerns you may have.

If you've already contacted our customer service and feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at 435-773-1795 - or you may email me at customerservice@cshelp.org and I will assist you immediately. Please provide me with your full name/zip code, contact phone # and an email address where you can be reached.

If you are another customer reading this and you have tried customer service and feel that we have failed you, or feel you were mistreated in any way, please call me directly and the number above or the customer service email and I will be happy to address your concerns ASAP.

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