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Report: #1078851

Complaint Review: Navy Federal Credit Union - Select State/Province

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  • Reported By: Mel — Alabama
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  • Navy Federal Credit Union PO Box 3000, Merrifield, VA 22119-3000 Select State/Province USA

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It saddens me to see the extensive documentation regarding poor service and criminality on the part of Navy Federal Credit Union here on the Ripoff Report.  This credit union serves a noble purpose: as a not-for-profit credit union, its mission is to provide banking services at the most reasonable price to members of the U.S. Navy and their families.  These individuals' greatest reward for their service to the nation is not financial, and given their frequent relocations and deployments over sees, they have many special needs best understood by a credit union designed to serve them.

 

For many years I was a firm believer in NFCU, and it was my primary banking institution.  But I recently had to cancel a credit card account of over 20 years history because of recurrent poor service, and finally - the straw that broke a camels back - NFCU's absoulute failure to rule honestly and protect my credit in the case of a blatantly fraudulent, disputed charge.

 

I'd like other account holders and potential customers to be aware of the class action suit initiated by Deanna Driscoll v. Navy Federal Credit Union, Case No: 1:13-cv-00137-BPG, which NFCU recently settled.  In this case the plaintiff accused NFCU of violating the Truth in Lending Act, 15 U.S.C. 1601 by unilaterally pulling funds from deposit accounts in order to pay off credit accounts. 

 

This kind of thing can happen, for example, when the credit union rules against you in a credit card dispute.  You can then take that dispute to court, and the credit union, which has already paid the vendor, would have to prove that you do indeed owe the debt.  The credit union may well lose that battle, or prefer not to fight it in the first place.  In either case, there is a firewall between your deposit and credit accounts.  The credit union is not free to simply dip into one to pay off the other without the account holders consent.

 

NFCU of course denies wrong doing.  However, it did choose to settle this suit.  Whether that confirms or not other reports of this activity here on Ripoff Report, I'll let the reader decide.  Remember, in no case can this be an accident: such an action would be premeditated, and certainly not initiated by an entry level employee.  I personally believe that NFCU has done this, and on many occassions.  I long for the day when NFCU gets some new leadership, individuals who remember who actually employs them and why. 

This report was posted on Ripoff Report on 08/25/2013 06:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/navy-federal-credit-union/select-stateprovince/navy-federal-credit-union-nfcu-nfcu-illegally-raiding-deposit-accounts-to-pay-credit-acco-1078851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
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#3 Author of original report

Here's the OCC on the

AUTHOR: Mel - ()

POSTED: Sunday, September 08, 2013

... and why it doesn't apply to credit card accounts.

 

http://www.helpwithmybank.gov/get-answers/bank-accounts/right-of-offset/faq-bank-accounts-right-of-offset-01.html

 

Don't be sheep.

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#2 Author of original report

"A Right of Offset" is not a right, it is a contract term

AUTHOR: Mel - ()

POSTED: Saturday, August 31, 2013

Dear Striderq -

Respectfully, you are mistaken.  "Every bank and credit union" does not have "a right to offset."   Any bank or credit union could impose such a condition at the time of opening an account, but as you point out, the account holder would have to consent to that condition at the time of opening account.  That account holder's signature had better be on file. 

I have an acquatance who got into just that argument with another, unrelated bank.  The bank told him that he had, in fact, signed such consent.  Upon demanding proof they sent him what was a clear forgery.

I personally have never accepted such a condition with any financial institution, nor would I.  If our banking system - dirty and corrupt as it is - ever gets to the point where I cannot find an institution which will serve me without imposing such a condition, I will no longer maintain savings, checking, brokerage or money market accounts with the same institution which provides me a credit card.  I will restore the firewall by taking my business elsewhere.

That's really not hard to do: consider, you can easily get an Amazon credit card, for example.  Amazon requires no deposits in an account to offset potential disputes.  That's because it is a credit card, not a debit card.  

I hope all readers take a moment to ponder that before accepting one more raw, one-way deal from the banks.  Credit cards are a very profitable business.  I'd invite you to read your credit card and account holder agreements now and see if you agreed to any "right to offset."  (Hint: doubtful.  It assumes the existance of both accounts, and therefore is a condition of neither.  It would likely have to be a third, seperate form, which would garner all kinds of unwanted attention at the moment the financial institution is trying to new business.)  If you did... pack up and leave.

The bank or credit union more than covers its risk in the credit card business by charging high fees and interest rates.  If customers eliminate that risk by permitting the institution to create a "right to offstet," which it can insert in a contract, true, but does not exist in law, then the customer is 1) paying high fees, 2) absorbing all the risk, and 3) surrendering all the rights that he or she might enjoy in a civil proceeding over a disputed charge.  If there's a dissagreement, and the merchant and/or credit union doesn't agree with the customers position... they will take what they want from your savings.  The. End.

Don't be sheeple.  Consumer protection grows weaker by the day as even member-owned credit unions find new ways to fleece and rip us off.  Dianna Driscol fought back and won, which is likely the strongest rebuttle to Striderq's claim that there is...

Peace. 

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#1 General Comment

Some information...

AUTHOR: Striderq - ()

POSTED: Sunday, August 25, 2013

 I don't kn the details of the lawsuit so I can't comment on it. However, every bank and credit union has the right to take money from an account that's positive to cover a negative account if the accounts have the same name on them. It's called Right To Offset and is included in the Terms and Conditions paperwork that you sign when you open the account.

If Sally Smith has a checking account that goes into the negative and is not cleared in a timely manner, the financial institute can go into any and all accounts that Sally is registered as an owner of to recover the money to bring her checking account t a zero balance. If the account she's on is one with her mother, her chil(ren), her spouse, etc it doesn't matter. If NFCU decided to settle the case thn there's something more than just a negative, unpaid amount on her credit vrd. It may have been because of the dispute or another reason, but Right To Offset can and does happen every day.

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