Report: #397070

Complaint Review: Neil's Finance Plaza/Regency Finance

  • Submitted: Tue, December 02, 2008
  • Updated: Mon, December 14, 2009
  • Reported By: Kirksville Pennsylvania
  • Neil's Finance Plaza/Regency Finance
    1325 E Bannister Rd
    Kansas City, Missouri

Neil's Finance Plaza/Regency Finance Screwed 2 family members!!! Kansas City Metro Missouri

*REBUTTAL Owner of company: loyal customer

*Consumer Comment: You were the Problem not the the Dealer

Show customers why they should trust your business over your competitors...

I had a relative buy a car from Neil's and for the first month or two it was fine. So when I needed a car in late summer 2002, I went to Neil's too as my divorce left my credit in a not so good state. After I got my car, my relative's car died on the side of the road. I won't get into her car woes.

I had my mini-van for a day or two past the 30 day mark when the sliding door of the van fell off. That is right, it FELL OFF! I had to drive the van to a local mechanic to get it put back on. That cost me $100 to fix. Then I had a tire blow. Come to find out, all 4 tires were bald!!! So I had to get new tires all the way around to the tune of $300 (with a discount from a friend at the tire place). The transmission had been slipping. I'd been putting transmission fluid in it to replace what was leaking somewhere (though not on the ground as I never left a puddle). When I had the van for 10 months, the transmission went completely out and threw a rod.

I was stranded on the side of the road and had to have it towed to a local transmission repair shop. They told me I'd need a new one. I called a mechanic friend from the St. Joseph are who drove to KC, picked up the van and towed it to his shop. He found a rebuilt transmission for me. I paid half of the cost of the trany to him. I ended up getting behind to Neil's on my payments. They offered to take the van back and let me out of the loan. I said great, let me go clean out my belongings and I'll give you the location of the van. I drove that evening to St. Joseph to clean out the van and called the very next morning to give them the address of the shop.

They told me they'd fax the paperwork releasing me from any financial obligation when I gave them the address of the shop the van was at. They never sent me anything. After many phone calls, they told me that they weren't letting me out of the loan and I was responsible for the balance. I refused to pay it.

The week of Christmas 2002, I was served papers for court. Neil's/Regency was suing me for the balance of the loan. I called the court house to get a continuance as I was served 4 days before the court date. I had no way of getting to court. I was told by the court that I couldn't get a continuance because they were all on a holiday vacation and wouldn't be back until my day in court.

Needless to say, I lost due to default. My wages were then garnished. I can say it took their lawyers (who are in house) a long time to figure out who I worked for because they couldn't understand how my company works. It was funny! But I paid over $6000 in garnishments.

Lesson learned: NEVER EVER buy a car from Neil's.

His commercials are ridiculous. He pimps out his daughter on the commercials. He had her on those commercials when she was a little kid wearing make up like adults do. That man is a predator!!!

Kirksville, Pennsylvania
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This report was posted on Ripoff Report on 12/02/2008 02:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

loyal customer

AUTHOR: blondebabybb - (United States of America)

   I just thought I would say that I am a loyal customer to niels finance.  They helped me buy a car with not only a low down payment but a low monthly payment as well.  I have a repossesion on my credit as well as other things no car company would approve me.  The finance company as well has been very nice to me as well.  I worked for Ford motor company and they continued to lay me off, so as a result I was late on many payments but as long as I talked to them they were always ready and willing to work with me on my payments.  As far as everything going wrong on your is a used car company not new.  You really needed to inspect the vehicle BEFORE you purchased it or brought someone with you who knows what there looking for.  I did and when I noticed a couple of things wrong with the vehicle I purchased I let neil know about it and he not only took money off the price of the car but offered to fix it as well.  This is the best used car dealership I have found.  His daughter being in the comercials......what little girl doesnt want to be commercials!!  My daughter would have loved it and if she wanted to wear makeup so be it....does that make me a predator?   Do you not let your daughter play dress up or play with your makeup(if your a woman) lol.  Things in life arent free, get used to it.
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#2 Consumer Comment

You were the Problem not the the Dealer

AUTHOR: Kym-berly - (U.S.A.)

It seems to me that you were the Problem not the dealer or Finance company.

1. Tires are routine Maintenance. How did you come to find out that the Van needed tires? Did you bother to Inspect the Vehicle at all before Purchasing? A vehicle with 4 bald tires would have been giving signs of needing tires months before they went bald. Shaking, Pulling to one side, decreased gas mileage. Sound Familiar?

2. If your Vehicle was leaking transmission fluid , why did you continue to drive it with out taking it to a Mechanic to assess the needed repairs? Had you done so your Repair bill would have only been a Quarter of what it was. You broke the transmission by driving the vehicle when it was not Road worthy. That is your Fault.Considering you waited until your Tires were completely bald before even considering they might need to be replaced, I'm not Surprised you Drove your Van while the Transmission was slipping.

3. How exactly did your Sliding Door fall of when you were driving? Minivans have Auto Locks that Lock the Doors when you place the Van in drive. Once the door is latched is will not open until the Van is put back into park. This is true for all vans made in the last 10 years that have Power Locks. My 11 Year old Ford Windstar Did that also. As does my 2003 Windstar.

4.You should Always Have Money Equal to two payments in a savings account to Cover unexpected Car expenses. Had you done that you would not have missed any payments.

And because I know you are going to ask. I do not nor have I ever Worked for Neils. I happen to be a Customer. I purchased a Dodge Ram from them 9 Months ago and I have never missed a payment. I have been late once due to Emergency Surgery and when Ladonna called me to check and see what Happened she was very nice once she found out what had happened. I made my Payment a week late and she waved the late charge for me. Neils reports to the credit bureaus quickly and their Positive report Helped me Get approved for us to buy our First home. They are Overpriced, but what would you expect from a Car dealer that will let you put down Under $100 and Drive off in a $5-10,000 Car!

Oh and the "His commercials are ridiculous. He pimps out his daughter on the commercials. He had her on those commercials when she was a little kid wearing make up like adults do. That man is a predator!!!"

Those commercials didn't bother you when you Purchased from him. Only after they Repossess' you because you Defaulted on your contract.
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