Neiras Collision Center, Neiras, Sam Neira, Sam Neira Jr. CUSTOMER BEWARE Neiras Collision Center Bakersfield California

I took my vehicle to Neiras Collision Center (they were the preferred auto body shop of my insurance). They were supposed to fix a fender, replace 3 wheels and fix alignment. They had my vehicle for over a month. The first red flag/ issue was they could not find my wheels. They did not tell me until I called and asked for an update. I had to find my wheels for them( which i was able to find in 10 minutes using google). They then ordered my wheels and spent another week before letting me know my vehicle was complete. When I showed up to pick up my vehicle I did a check of the quality of work. 

It came to my immediate attention that my automatic trunk did not work. It would not open. I immediatly let the shop know. they took my car to the back and frantically tried to get the trunk to work (they showed true admission of fault). They could not get the trunk to close or open properly. After 45 min of trying and unhooking several components they still could not get it to work. Sam Neira Jr. then told me "I will take care of it" (I have a witness) "If you want me to drive it to the Mercedes dealership or you can, and tell them I will take care of it" (again I have a witness). I then scheduled an appointment with my local Mercedes dealership. The next morning I took the vehicle in. They told me the repair would be $3500. When they called Sam to notify him of the damages, he said he was not going to fix.

Im assuming they tried to force my truck closed. They needed to access the trunk on multiple ocassions to disconnect the battery and to access my wheel lock key(which they didnt have when I noticed it was missing, they had to run to another shop to retrieve). They trunk has a mechanism that electronically pulls the trunk tight when you close. Im assuming they slammed it and broke the motor. All I know for certain is WHEN I DROPPED MY CAR OFF FOR REPAIRS THE TRUNK WORKED!

To top it off. My alignment was never fixed. It pulls so hard right that if I let go of the wheel I will leave the street and hit the curb.

To say I had a bad experience is an understatement! I regret taking my car to a shop that has no respect for its customers or their vehicles. They simply wanted to do a rush mickey mouse job and hope I wouldnt notice. Im the type of guy that is very observant and take great care of my valuable possessions.

Customer beware of this company and steer clear if you are looking for body work. I am worse off than when I first went in for minor work. Im stuck with a $3500+ repair that I didnt create. lesson learned, the hard way