• Report: #1058076

Complaint Review: Nessenger 112 Chevrolet

  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013

  • Reported By: SlobaltBrony27 — Holbrook New York
Nessenger 112 Chevrolet
2096 Route 112 Medford, New York USA

Nessenger 112 Chevrolet Dishonest, careless Medford New York

*Author of original report: Manuals are different

*Consumer Comment: Don't Even Do That!

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I bought a Cobalt from this dealer in 2010 for a pretty decent price with 12 months maintenance at no charge. All went well up until August 2012 when I brought my car in for an inspection and to have the right front speaker replaced which was beginning to go bad. I left the car at the lot overnight. Not 12 hours later I picked my car up and brought it to a show where I noticed damage to the front bumper on the passenger side. Yellow and white safety paint along with deep scratches was enough to get some attention I wasn't expecting at this particular car show. The only place where safety paint was within the previous 2 days would have been the very shop I trusted to repair the broken parts in the car. When I asked the manager about the damage she immediately denied any of her workers causing damage to the car which is understandable, but what still troubles me is when I asked to see the video tapes of the car being worked on she refused with a terrible attitude. Four days and a massive headache later I finally decided to give up on this place when I was screamed at by Nick, one of the customer service reps who had nothing to do with the incident.

On top of all of this the speaker that I paid $80 for them to fix hadn't even been touched. The glue was still peeled from when I pulled the speaker out to examine it before I brought it to the shop and the marking I left on the back of the unit was still there; therefore the speaker was not actually replaced and I would be surprised if it was even looked at.

I had another problem with a mechanic who refused to fix my broken radio antenna a few months before this incident. After telling me how much of a BS repair this was he asked me what I wanted him to do and then had the nerve to give me a look like I was an idiot. Usually when I ask a mechanic to fix a part they know what needs to be done, especially something like a petty radio antenna. $130 later I had the ability to get radio reception again.

To run a few of their off, here's the basics. Keep in mind thier shop rate is $109 per hour

Oil change: $50

Brakes: $200

Antenna: $130

Speaker replacement: $80 for one unit

Fuel Injector service: $250 (A job you can easily do yourself in your driveway)

Transmission flush; $275 (I bought the fluid from them at $17.00 per quart and my vehicle calls for 2 quarts. That's $200 in labor charges and I can assure you it does not take 2 hours to flush a transmission)

I advise everyone to avoid doing business with this shop. Take your vehicle to another authorized GM shop or learn how to do some of the maintenance yourself. The amount of garbage that you will be forced to deal with is not worth the price you pay.

This report was posted on Ripoff Report on 06/10/2013 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nessenger-112-chevrolet/medford-new-york-11763/nessenger-112-chevrolet-dishonest-careless-medford-new-york-1058076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Manuals are different

AUTHOR: SlobaltBrony27 - ()

My warranty was already terminated it was a 3 year. Also, manual transmissions do not have filters and do not have to be flushed as often as an automatic. normally a transmission flush on a manual isn't dive until roughly 80K from my experience.

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#2 Consumer Comment

Don't Even Do That!

AUTHOR: Jim - ()

Seek out and begin a long term relationship with an independent shop rather than partaking of price gouging and poor service!  As per the Magnuson-Moss Act, you can have your non-warranty work done ANYWHERE without voiding a factory warranty.  An independent shop is a well equipped place usually owned by a mechanic. I specifically DO NOT MEAN Walmart, a "shop" operated out of a storage unit or somebody who fixes cars "on the side" nor do I mean the quick oil change place.  An independent shop is owned locally.  You will get fair pricing, much better customer service and personal attention.

Secondly, forget forever this idea of having a transmission "flush".  A transmission has a filter or screen which MUST be changed or cleaned otherwise the impurities are still in that transmission circulating.  Until and unless you get those impurities out of there (and every transmission has them), you are damaging your transmission!  Before they came out with these stupid flushing machines, transmission service included draning the fluid from the pan and the converter and replacing the filter.  This process is just as necessary now as it was then.

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