Nest

Submitted: Sun, February 23, 2014
Updated: Sun, February 23, 2014

Reported By: johnkim — Beavercreek Ohio

Nest

900 Hansen Way Palo Alto, CA , California USA

Phone: 855-469-6378
Web: nest.com
Category: Electronic Manufacturers

Nest Unable to buy Nest base! Palo Alto, CA California

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We bought a Nest thermostat and misplaced the base which enables us to attach all wiring. I called Nest on Feb 15 2014 and they stated that they do not have any bases for sale...at ALL. In fact, they stated that my only recourse is to buy another Nest.

This is unacceptable. In addition, there have been many reports about the base failing to operate the Nest thermostat:

community.nest.com/message/10935#10935

community.nest.com/message/15579#15579

community.nest.com/message/24405#24405

community.nest.com/ideas/2441

community.nest.com/message/22653#22653

community.nest.com/message/14191#14191

community.nest.com/message/15579#15579

community.nest.com/message/6786#6786

So, Nest has faulty base plates, no replacement base plates available, and advises customers to buy a new one.

Thanks but no thanks!

This report was posted on Ripoff Report on 02/23/2014 06:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/nest/palo-alto-ca-california-94304/nest-unable-to-buy-nest-base-palo-alto-ca-california-1125834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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