Complaint Review: Nest - Palo Alto, CA California
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- Author Not Confirmed
- Nest 900 Hansen Way Palo Alto, CA , California USA
- Phone: 855-469-6378
- Web: nest.com
- Category: Electronic Manufacturers
Nest Unable to buy Nest base! Palo Alto, CA California
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We bought a Nest thermostat and misplaced the base which enables us to attach all wiring. I called Nest on Feb 15 2014 and they stated that they do not have any bases for sale...at ALL. In fact, they stated that my only recourse is to buy another Nest.
This is unacceptable. In addition, there have been many reports about the base failing to operate the Nest thermostat:
community.nest.com/message/10935#10935
community.nest.com/message/15579#15579
community.nest.com/message/24405#24405
community.nest.com/message/22653#22653
community.nest.com/message/14191#14191
community.nest.com/message/15579#15579
community.nest.com/message/6786#6786
So, Nest has faulty base plates, no replacement base plates available, and advises customers to buy a new one.
Thanks but no thanks!
This report was posted on Ripoff Report on 02/23/2014 06:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nest/palo-alto-ca-california-94304/nest-unable-to-buy-nest-base-palo-alto-ca-california-1125834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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