Report: #934530

Complaint Review: Net Detective

  • Submitted: Wed, August 29, 2012
  • Updated: Wed, August 29, 2012
  • Reported By: Helen — Sacramento California United States of America
  • Net Detective
    1642 N. Volusia Avenue, Suite 101
    Orange City, Florida
    United States of America

Net Detective HD Publishing Group After my initial search when I signed up on 8/27/2012, I was not able to login again the next day. When I tried to call the phone listed, the number has been disconnected. No way to contact them Orange City, Florida

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I purchased Net Detective standard service on August 27, 2012.   I was able to do one search with less results than what I had gathered on my own.  When I went to login the next day, I was unable to login and was given a message that I had entered the wrong information.  I requested my password again to be sent to my email address.  I have not received an email from the company.

On August 29, 2012, today, I attempted to contact the company.  First, I tried the customer service webpage.  I received a notice that the page I was looking for did not exist.  Second, I tried to call the number provided on the agreement for services.  The number was no longer in service with no other information.

I am well within my 90 refund period, but have no recourse to request my money back.  I did pay with my credit card and expect to dispute the charges.
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