Complaint Review: Net10 wireless - Miami Florida
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- Author Not Confirmed
- Net10 wireless 9700 NW 112th Avenue,Miami, FL, 33178 Miami, Florida United States
- Phone: 1-877-836-2368
- Web: https://www.net10wireless.com/
- Category: Cellular Phone Companies
Net10 wireless tracpone sent wrong cell phone Miami Florida
*Author of original report: I did that
*UPDATE Employee: Net10 wireless tracpone sent wrong cell phone Miami Florida
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I was sent the wrong phone I ordered a similar phone but with the 5" screen and was sent the sister phone with the 4" screen. When I contacted Net 10 they were willing to replace the phone with me paying a additional service card for 35.00. Even after explaining to them that I do not have an additional 35.00 they insisted that was the only way they would replace my phone with the phone I ordered. Therefore I will not be continuing service with them. I should of went with all the reviews about this company but I didnt instead I took a chance and now I regret it
I never received a email with my tracking number if I didnt contact them I never would of known that it was on its way
THANK YOU FOR YOUR RECENT ORDER! We will send you an email with the shipment tracking number when your order ships.
Order Total:$39.28 which was paid so I should not have had to pay again
This report was posted on Ripoff Report on 01/16/2018 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/net10-wireless/miami-florida-33178/net10-wireless-tracpone-sent-wrong-cell-phone-miami-florida-1423324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
I did that
AUTHOR: Robin - (United States)
SUBMITTED: Thursday, January 18, 2018
I already did that and contacted you and this is the response I got
As I have checked on it, we offer free phone for the said phone model. Unfortunately, you will need to add an airtime card. If you will not buy the said card, you will not be eligible to get it. Once you have received the phone that you have ordered, you can transfer your current phone number and minutes. You may add the said airtime card on or before the service due date. Furthermore you havent sent the phone I ordered cause I am unwilling to pay yet another airtime card when I paid for one already I have tired on my end to resolve this issue but your unwilling to send me the correct phone I ordered
#1 UPDATE Employee
Net10 wireless tracpone sent wrong cell phone Miami Florida
AUTHOR: Tracfone - (United States)
SUBMITTED: Thursday, January 18, 2018
Hi Robin, I see you need help with your phone. Please chat with us using this link http://bit.ly/2lHoBuo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to resolve your concerns. Thank you. Mellannie NET10 Wireless
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