Netflix Com Los Gatos Ca Keep taking money will not cancel Goleta California

Satilite TV ,then I brought Roko to watch more tv shows An movies but it was not what we thought An we where not happy with it not what it said it was , so we went back to Dish TV. Canceled Netflix An Hulu . The next month on my bank statement Netflix took money out so I called An they said I didn’t cancel on time an they could not refund my money, ok but the next month same thing they where sorry An where going to put cancel an refund my money but it has never happened yet , I have called an got told someone for scamming me from Mexico an if I paid 200 now they could stop it , I said no way they said do you have family or friends that live in Mexico ? I said no well then someone is charging to your account pay 200 now An we can cancel an end it for you, I said no way hung up an have been going on line trying to find a Netflix that is going to help stop them from taking money out every month $11.56 so I hope I found someone who can help me out with this thank you PatV