• Report: #311207
Complaint Review:


  • Submitted: Fri, February 22, 2008
  • Updated: Fri, February 22, 2008

  • Reported By:Cleveland Ohio
www.netflix.com Nationwide U.S.A.

Netflix Canceled membership in 20 minutes Netflix kept $14.95 Cleveland Ohio

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I applied and received membership to Netflix. After 20 minutes after becoming a member, I noticed a policy that was NOT on the sign up page that I did not like. The account was supposed to be unlimited, but after acceptance, they have there is a limit on down loads of 15 per month. I called the customer service and they said the unlimited is for the mailed movies and that there is a $1 per download charge (this is what the $14.95 is for). This is not what their sign up form said, it just said unlimited.

Even though I did NOT use the service, did not down load any movies and was only registered for 20 minutes, they would not refund my $14.95. I was still charged even though there is a trial period.


Finally I had to have my bank remove the charge which caused me to have to fill out a fraud report and get a new ATM/Debit card.

Cleveland, Ohio

This report was posted on Ripoff Report on 02/22/2008 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/netflix/nationwide/netflix-canceled-membership-in-20-minutes-netflix-kept-1495-cleveland-ohio-311207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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