Netspend denys my claim and refuse to reimburse $5700.00 stolen out of my acct Austin Texas Nationwide

 I unfortunately was incarcerated for five months. I get $1100.00 deposited into my netspend acct every month. I was able to call them one time while in jail and tried to get $500.00 out of my acct to put on my books for items to sustain life in clark countys fine establishment. I was on the phone for two hrs and they refused to release a dime to me so I just gave up figuring I will have close to 6k when I get out and that will get me on my feet and. A life again. I get out all excited and that was short lived. I find out all my money was stolen by someone hacking into my oline acct. I was pissed but I said no worrys its a shoe in to get my money back I was in jail and the banks insured. I was stonewalled from the start. They refused to allow me to see anything with the acct and I had to leave Las Vegas to goto Ohio to get my ID and ss card n birth certificate. This was their excuse to leep me from my acct. I luckily caught a ride with an retired Marine and traveled across the US to get these items. I spend a wk and countless hrs to be told my claim is denied. Are you kidding me I had provided all paperwork of my unfortunate incarceration and a ton of other docs. They accidentally gave me the person who had a card from my acct to their house also the cell phone number n acct number to their cell acct and if all of what i proved and all this other proof is not enough I dont know what is. I clearly had nothing to do with this nor could I do this if I wanted to its an impossible feet yet my money is being not returned and Im now homeless because of this. I would like to know what i can do to fight this . I dont have anywhere to go and Im completely broke. Please if anyone can help fix thos I would forever be in your debt Ty Shawn M Marx