Report: #1376717

Complaint Review: Netspend

  • Submitted: Fri, June 02, 2017
  • Updated: Fri, June 02, 2017
  • Reported By: Shawn Marx — Cortland Ohio USA
  • Netspend

    Nationwide
    USA

Netspend denys my claim and refuse to reimburse $5700.00 stolen out of my acct Austin Texas Nationwide

*Consumer Comment: It sounds like theft to me

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 I unfortunately was incarcerated for five months. I get $1100.00 deposited into my netspend acct every month. I was able to call them one time while in jail and tried to get $500.00 out of my acct to put on my books for items to sustain life in clark countys fine establishment. I was on the phone for two hrs and they refused to release a dime to me so I just gave up figuring I will have close to 6k when I get out and that will get me on my feet and. A life again. I get out all excited and that was short lived. I find out all my money was stolen by someone hacking into my oline acct. I was pissed but I said no worrys its a shoe in to get my money back I was in jail and the banks insured. I was stonewalled from the start. They refused to allow me to see anything with the acct and I had to leave Las Vegas to goto Ohio to get my ID and ss card n birth certificate. This was their excuse to leep me from my acct. I luckily caught a ride with an retired Marine and traveled across the US to get these items. I spend a wk and countless hrs to be told my claim is denied. Are you kidding me I had provided all paperwork of my unfortunate incarceration and a ton of other docs. They accidentally gave me the person who had a card from my acct to their house also the cell phone number n acct number to their cell acct and if all of what i proved and all this other proof is not enough I dont know what is. I clearly had nothing to do with this nor could I do this if I wanted to its an impossible feet yet my money is being not returned and Im now homeless because of this. I would like to know what i can do to fight this . I dont have anywhere to go and Im completely broke. Please if anyone can help fix thos I would forever be in your debt Ty Shawn M Marx

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This report was posted on Ripoff Report on 06/02/2017 07:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netspend/nationwide/netspend-denys-my-claim-and-refuse-to-reimburse-570000-stolen-out-of-my-acct-austin-texa-1376717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

It sounds like theft to me

AUTHOR: FloridaNative - (USA)

File a police report against the thief.

File a complaint with the CFPB against NetSpend.

Provide all of your documentation to the CFPB. Since you have the phone and address of the thief, sue the thief. Try small claims court if you can't afford an attorney.

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