Network Solutions, LLC aweb.com company couldn't log into new account. I was told twice that a Supervisor will call me back in 1 to 2 hours Internet

 I registered for a new domain and email address for a new business on November 11, 2014.  I was supposed to be live on December 1, 2014.  For reasons unknown I could not log into my new account and contacted tech support. 

I was told that I had attempted to log in too many times and the account was now locked.  I was told that only a supervisor could unlock the account.  I was told that the supervisor would call me back within 1 to 2 hours.  This occurred twice.  I waited all day and a supervisor never called me. 

I told the "tech" that I spoke with that I needed to manage the account to be up and running on December 1, 2014.  Basic response, "so sad, too bad" only supervisor could help and he or she is not available.  In fact you cannot even contact them on the internet without being able to sign into your account.

So, they have my money, and I don't have control of my domain name account.  And, I don't know when i will get control ofif anyone will ever contact me.  Oh, yes, the "tech" did ask me if she had resolved all of concerns.  I told her don't be ridiculous of course you have not.

In any event, do not do business with Network Solutions, there customer support is essentially useless.