Netzero tech support kept me on the phone about 10 minutes or so @1.95 per minute and had me do a lot of unnecessary things and I got no results. I called a local technician and he had me do one simple thing. It took about 30 seconds to get me online. Also whatever she had me do made it work much slower. Ripoff Terre Haute Indiana

NetZERO. This should have been the first clue. And, I have not seen REAL high speed service from Netzero. Only "accelerated" dial up.

Like the old saying goes, you get what you pay for. This explains having to pay for the "tech support". Most of these people don't actually know anything, they just read from a book.

You never mentioned exactly what type of service you have or what the problem you had was. This would have been helpful.

Also, WINDOWS has a good connections wizard that will troubleshoot most connections problems. I've never seen anything anyone could do to manually slow down a connection. Usually just adware and spyware will do it.