• Report: #396873
Complaint Review:


  • Submitted: Tue, December 02, 2008
  • Updated: Tue, December 02, 2008

  • Reported By:Garland Texas
PO Box 3009 Westlake Village, California U.S.A.

Netzero United Online Netzero Fraud Keeps Charging my Account after Cancellation. AVOID at all costs Westlake Village California

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I cancelled my service in 10/08 since I now have broadband. The Indian Customer Service rep. Kept insisting that I continue with their $4.95 charge for Norton security with the first month being free. I insisted that I did not need this since my new internet service has security. After telling her NO several times, she finally got the point - so I thought. She then recaps by saying that everything has been cancelled and "rest assured" your account will no longer be charged for anything. Today I receive a charge from netzero for $4.95. I immediately called them only to hear them tell me I signed up for their Norton security. I did not sign up for this service! I pleaded with the first lady to stop asking me for it. I was told today that it will take another 30-60 days to credit my account which is BS. After reading all of the reports about netzero, I have no faith in them to actually do the right thing. I'll tell anybody and everybody to stay away from this Company until they go out of Business. I don't know how these people sleep at night. I'm also going to file a complaint with the BBB and with the Texas Attorney General's office in addition to contacting my Credit Card Company for a charge back. When I get through with them, they're going to regret this. A litttle payback sounds good.

Tin star
Garland, Texas

This report was posted on Ripoff Report on 12/02/2008 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/netzero/westlake-village-california-91359/netzero-united-online-netzero-fraud-keeps-charging-my-account-after-cancellation-avoid-at-396873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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