Neudermis/Flawless Anti-Agin Serum Charged $178.63 for a product that causes severe skin irritation. Returned product and company will not refund money. Woodland California

Purchased sample Neudermis cream and Flawless Anti-Aging Serum for $4.95 shipping.  Company charged my credit card $4.95 for two seperate shipments and another $178.63 for the products.  I used the product one time, had severe skin irritation, called the company to return the product and was told I could not return as I had opened it.  I was on hold 40 minutes for the Neudermis cream, received no satisfaction from the telephone call and was instructed to call another number for the Flawless Anti-Aging Serum.  I waited another 20 minutes on hold, same on-hold music, messaging, etc to be told the same thing.  This company has deceptive business practices for the following reasons:

1. It was not clear on their website that I would be charged an additional fee for trying their product.

2. It was not clear that I was signing up for a monthly shipment of their products.

3. It is unacceptable business practice to not allow returns or refunds.

4. I have returned the product and still have not been issued a refund.