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Report: #1266202

Complaint Review: Neudermis/Flawless - Internet

  • Submitted:
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  • Reported By: Edna — Meadow Lands Pennsylvania USA
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  • Neudermis/Flawless Internet USA

Neudermis/Flawless Skin Care Santa Anna Internet

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Ad from FB to try sample sizes of 2 products and only pay shipping charge of 4.95 for one (Neudermis) and 3.95 for the other (Flawless).  I then go online to see charge of 178.63 for the total of the 2 products which was totally unexpected.  I did try both creams for 3 days but had such irritation had to discontinue.  Seeing the charge of 178.63, I became suspicious as to whether the products ordered were on a trial basis.  I then called both companies to let them know I wanted all future products if I signed up inadvertently online while ordering the trial to be immediately cancelled.  I requested that my credit card account for the 2 amounts be credited so I only would be paying shipping charges of 4.95 and 3.95.  They told me I missed the 14 day cancellation period which started the day I ordred products online.  I argued that I was within the 14 day period since my credit card account was charged on 10/28/15 and I was calling them on 11/4/15 and I should only be responsible for paying shipping charges as so advertised.  The tone of both reps I talked with was "you can keep talking but we are not going to budge";  lots of attitude and totally unwilling to listen to what I had to say.  So, I went in another direction and filed a dispute against both companies stating the facts and hope the outcome is favorable to me in that I am only responsible for shipping charges.  If you see online ad from Neudermis, Buyer Beware it's a ripoff.

This report was posted on Ripoff Report on 11/06/2015 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/neudermisflawless/internet/neudermisflawless-skin-care-santa-anna-internet-1266202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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