• Report: #1041627
Complaint Review:

New Home Storage and Moving

  • Submitted: Mon, April 08, 2013
  • Updated: Mon, April 08, 2013

  • Reported By: Melissa — West Hollywood California
New Home Storage and Moving
840 Gateway Drive San Mateo, California United States of America

New Home Storage and Moving Bait and Switch! Watch out! San Mateo , California

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I contacted New Home after being referred by Billy.com an online service. I got a great deal! $890 to move all my things from a studio apartment to my parents home in Tennessee! I even signed an online contract to lock in the price, minus an $85 deposit.

The move was scheduled, and then the trouble began.  The movers arrived in a dilapidated truck, complete with graffiti on the side, and movers that didn't know or care what I was telling them. They came in, scared my cat, and promptly went back out of the apartment, claiming that my boxes were "unsanitary". I just bought these boxes at Box Bros! They were new. 
Anyway, the head mover approached me and asked me to sign another contract. I told him that I had already signed a contract online, but he said it needed to be "amended". Here's where they tried to get me:

They claimed that I had 3000 pounds of furniture, ( 1200 at most!!) and that they would have to charge me extra for the weight and the distance. 

They had already gone through this when they gave me my estimate! I was very clear about how much I had and what I wanted! They wanted $2400 to start, $1300 down. I don't know about you, but I don't have $1300 lying around, so I told them no. '

I still haven't gotten my deposit back, and don't know if I ever will. If it's too good to be true, it usually is. 

This report was posted on Ripoff Report on 04/08/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/new-home-storage-and-moving/san-mateo-california-94404/new-home-storage-and-moving-bait-and-switch-watch-out-san-mateo-california-1041627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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