• Report: #692740
Complaint Review:

New Horizons Computer Learning Center

  • Submitted: Tue, February 08, 2011
  • Updated: Tue, February 08, 2011

  • Reported By: Danny — Sanford Florida United States of America
New Horizons Computer Learning Center
1221 Lee Rd. Orlando, Florida United States of America

New Horizons Computer Learning Center using deceptive, unethical recruiting tactics Orlando, Florida

*Author of original report: To the New Horizons employee

*Consumer Comment: Worthless Company

*UPDATE Employee ..inside information: Misleading report about New Horizons Career Services Departments

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This report is simply about this SCHOOL's unethical recruiting tactics. I'm putting school in capitals, because the basis of this report is that this company is posting false job ads on major job boards and misleading people into believing they are "interviewing" for a position, when they are actually being deceived into attending training classes they don't need and can't afford. This company is preying on desperate, out-of-work people who are pursuing IT jobs.

I applied to some postings on CareerBuilder for [what I thought were] IT positions.

I got a call from a guy who introduced himself as being from Microsoft's largest worldwide affiliate. He asked me some typical questions about my background, and I obliged. Then he said he'd like to have me come in and talk about how he can help me. I asked what his company was called, and he said New Horizons. I asked if it's an actual position he's offering me, and he responded that they offer placement and training. I was confused by this, but I said okay and got off the phone.

Then I looked up New Horizons online. After discovering what it was, I called back. I got voicemail and said that I had been under the impression it was some type of interview, and I'm not interested in paying for any training courses.

A few days later, I got another call from a different guy introducing himself with the same Microsoft blurb. This one was more aggressive from the start. He started asking me about my background, and I played along, not sure it was the same company. Then he started describing his company, how they place people in Fortune 500 companies, and started naming off some big name companies they work with. He said something about how some of their trainees qualify for government assistance that can reduce the costs of the program to zero. (From previous sales work, I know this is just a trick and probably highly misleading; there's probably some loophole that legally allows them to claim that, however I doubt anyone goes through their program without paying anything. From what I've read about this company, it usually ends up putting people tens of thousands in debt, sometimes without anything to show for it.)

Then I asked what his company is, and he said New Horizons. I told him a rep had previously called me about his SCHOOL, and I was not interested in going further into debt for their training courses. At this point, he became even more aggressive. He started trying to degrade my confidence, saying things like, "I gotta be honest, no one's gonna hire you," and, "How do you expect to break into IT?" At that point, I said, "Fine, I'll come see what you guys are about, but I want to be clear that I'm not interested in paying you guys for training." Then he turned downright rude and said, "What did I just say?! Did you hear what I said about government assistance?" So I said nevermind, no thanks and hung up.

Fortunately, that is the extent of my experience with New Horizons. I've read many other negative reports about them, and while I didn't fall for their scheme, I felt it was important to make other job seekers aware of this practice. To be fair, I have a friend who went through New Horizons and doesn't have anything bad to say about them. So, obviously some people have benefitted from their services, which is fine. IT certification training is a good thing, for those who desire it. However, the way New Horizons salespeople mislead job seekers into believing they are interviewing for a job and then attempt to manipulate them into attending their school is unethical.

This report was posted on Ripoff Report on 02/08/2011 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/new-horizons-computer-learning-center/orlando-florida-32810/new-horizons-computer-learning-center-using-deceptive-unethical-recruiting-tactics-orlan-692740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

To the New Horizons employee

AUTHOR: - ()

 When I wrote this report (five years ago), I was applying for a job, not for a school. Even if your school is covered 100% by government grants (which I highly doubt), your "Career Counselor" still tricked me into thinking I was applying for a job and then tried to make me feel insecure about my experience. Your school's recruiting practices are unethical, and your "Career Counselors" are rude and dishonest. I am now in a much better position at a Silicon Valley tech company than I could have ever hoped for at the time, and I didn't need your "school" to get here. I also have a friend who I later found did go several thousands of dollars into debt from your "school" and also lost his job as a Network Engineer that he was placed in by your school, because he was not skilled enough for it. Maybe that reflects poorly on him as much as your school, but the association is still there. Aspiring tech workers: Trust your instincts. Avoid this "school."

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#2 Consumer Comment

Worthless Company

AUTHOR: John Howard - (USA)

New Horizons CLC likes to prey on low income and unemployed people. They're an outdated company just profiting their career mill style company. Employers even look down on this place.

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#3 UPDATE Employee ..inside information

Misleading report about New Horizons Career Services Departments

AUTHOR: R. D. K. - (USA)

This report is completely misleading and is easily identifiable as such. If this individual simply listened to the Career Counselor before pre-judging the situation from his own previous (and what sounded like unethical) experiences in sales.  

First, all of what the representative offered the potential applicant was completely correct, and is still true today. Our employees at New Horizons work on a daily basis to identify skill gaps and/or other barriers to including physical limitations that will hinder the individual’s ability to maintain or gain advancement with in their careers. 

We are trained extensively to design a personalized education plan using our nationally recognized aptitude assessment and interest evaluation. This is done with the goal in mind that the individual rebrand themselves, with newly gained certifications in the Project Management, Medical Office Administration, Database Administration, Networking and Cyber Security fields.   

We offer the most up-to-date and relevant Industry Vendor Certifications, and comprehensive career services with the goal of teaching the individuals how to market themselves successfully to employers. Our career services do not stop with the first placement, our placement services are available to the individuals life long, given that their certifications gained at New Horizons are still current and they are in good standing.

 New Horizons is a global company with more than 300 locations in 70 countries, and has been in business for 34 years. And within this time have helped more than 30 million people worldwide.  


Just to be clear, in order to qualify and maintain good status with the state by state Workforce Innovation and Opportunity Act Grant, New Horizons must maintain and are accountable for a matrix of trained, certified and placed candidates nationally just to keep the funding approval. I can say, as a medically retired 16 year Veteran of the Army, if this were broken I would be the first to say something, but it is not. This guy simply projected his own sales prejudice on the Career Counselor who was speaking the truth.  



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