New Image Technology call center answer service with dishonest and fraudulent business practices stay away consumers beware of New Image Technology NIT Blauvelt New York

I am also an ex employee and I am tired of people who do not take responsibility of their actions.  For example "after three months you are given a good review"???  arent reviews an account of your actions??

I am also an ex employee but I am not disgruntled.  I admit the company was not perfect but neither were some of the employees.  In my time sitting in the call center, I witnessed employees with poor attendance, surfing the web or text messaging while the customers were on hold etc.  The one part that was correct was that most of these individuals were recent grads and therefore young and immature.   I also did not see anyone give two weeks notice.  It was usually 1 week at best. I would take what is written with a grain of salt since the employee is disgruntled.

This client and the ex-employees are 100% correct. As a former employee myself everything said was true. I left the company nearly 5 years ago and while my leaving was by my choice, it was indeed mostly due to much of what was said here about the company. I was tired of the lying, the shady operation, and the broken promises. I no longer want to be a party to it. And it was a dead end job with no future. It is amazing they are still in business. Most of the workers were college age or sometimes even high school age with little or no experience in what they are doing. The company is highly unstructured and they use outdated and unreliable technology much of which is 10 years or more behind the times regardless of what they may tell their potential clients. While I haven't been there in years I doubt much has changed. NIT's rebuttals have absolutely no basis in reality. They are simply spewing more lies, just like the ones they use to get their contracts. 

Over and out!

Everything that has been said by Ralph and Alex is entirely untrue. This company claims to provide excellent service, while they do not. Almost all technicians have no certifications and provide below par work and knowledge. This company has lost numerous contracts due to poor service. The company has outdated systems and almost all PERSONAL INFORMATION AND CREDIT CARDS are secured using old methods. The company sells plans claiming unlimited support, however if you call too many times they will deactivate your account and refuse to service you. Other customers will claim they will be helped immediately and they have to wait hours to be serviced.

New image technology fires almost all employees within 6 months, to prevent any chances of collecting unemployment. New image technology also will fire employees almost immediately once you have the respect to give a two weeks notice.

Never work for, and never purchase services from NIT. You have been warned.

Unfortunately, all of these allegations are untrue.  This is coming from a disgruntled employee who was released from the company due to poor work habits.  New Image Technology has been in business for over 12 years and we practice good business conduct. 

I'm currently a computer technician at New Image Technology, and I can tell you first had, that the majority of these complaints are true. New Image Technology (NIT) is by far the biggest scam/joke that I have ever seen in business. From what I have personally seen, as a technician we are told on day 1, how we get business, which is, people dial 411 and ask for either technical support, or some computer or software company, and instead get us. When that customer asks "are you (Dell, Microsoft, etc.)?" we are told to answer yes. Then through out the call try to get the customer to buy an unlimited support plan for the price of $200 for 3 months of support.

What they don't tell you is that if you buy this plan, you will either never speak to a technician again, or will have to wait at least an hour on hold before speaking to one. I have heard every member of the upper management staff say on several occasions, "we already have their money, screw them." and tell us to take a new call and sell a plan. They promise the employees a commission for each plan sold, but in the time that I've been there I've only ever received one check, and it was for $7, out of a promised $90. 

We are also told to take a number of side contracts in addition to our technical calls, and are instructed to tell the technical support customers that we need to research their problem and to please hold. We place them on hold and answer another call, sometimes series of calls, keeping the technical support customer on hold sometimes as long as 30 minutes. These contracts that we are instructed to take have such a long duration because the training for each of these contracts is done by staff that have little or no technical experience so the vast majority of employees end up lying to the customers calling in for these side contracts. Some of these side contracts include networking support for various hotels, customer support for resorts in Florida, customer support for a line of laptop coolers, and technical support for a federal credit union. 

New Image Technology has a nasty habit of not paying its employees on time, and if they do it is sometimes not the correct amount. When hired I was promised that I'd receive a raise to $15 an hour from $12 after three months and a good review. It took them nearly five and a half months and my working additional shifts in addition to picking up shifts that I wasn't supposed to be working for contracts I wasn't trained on to get a raise to $13 an hour. And when I confronted by supervisor about this he said that "[he] fought to get me that." and that I should "be grateful." 

There are a lot of nasty rumors in regard to how they handle their files and billing practices, but as I haven't seen these first hand I won't go into them. All I know for certain is that if you ever have the misfortune of dealing with New Image Technology, do yourself a favor and hang up the phone.

I too was scammed by New Image Computers, Inc. "AKA" Support USA.  This company misrepresented themselves as Brother, then denied they misrepresented themselves.  When I asked them to replay our recorded phone conversation, they stated that not all calls are recorded and the ones that are recorded are partially recorded.  I also filed a complaint with BBB, and with this site. 

 

Greetings,

 

On behalf of New Image Technology and Brian Kleckers 2nd attempt to slander our company reputation, I would like to respond as follows:

 

In regards to the posting for the BBB, NIT is a business to business as well as a business to customer organization.  In the Business to Business arena, NIT provides its clients the ability to link the gap between reducing costs and providing customer/technical support. 

 

The complaints on record with the BBB are related to NITs Business to Customer category where we provide technical support to the general public.  NIT has serviced over several thousand customers within its most recent history.  Although our continued goal is to increase customer satisfaction, unfortunately and much to our disappointment not all customers can be satisfied 100% of the time.

 

The amount of customer complaints listed is only 6 when literally thousands have been serviced within the past year.  This translates to less than 1%.

 

Mr. Klecker has again, not properly represented the information which could be misunderstood to serve his purpose and it is our concern that the public should know and understand of all the facts before forming a judgment.

 

Thank You

 

Ralph Porco

 

Director, Client Services

 

Please remove my posting of negative comments about new image technology and alex fridman in blauvelt new york.

Sincerely,

 

William

(((REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

We were recommended to use Alex Fridman of NIT (New Image Technology) several years ago by a former business associate and it was the worst decision we ever made to do business with them.

Alarm Bell Number 1.

 

This company immediately wanted us to release RESPORG of our toll free number. This means responsible organization ownership of the toll free number(s) would be transfered to them. We declined but they insisted and it was a bad business decision on our part since they now have control of the numbers and can do whatever they want with those numbers.

Our firm handles technical support phone calls for companies like Hp, dell and gateway. I spoke to Alex Fridman the owner and he quoted us one price and then changed the agreement in the middle of our arrangement.

He provided us with no data, like the date and times of calls or the name and addresses of the callers. Even thought his company was handling hundreds of calls per day they gave us no accounting for the call details.

We trusted them to treat us fairly and honestly and they lied and stole monies from us. We later found out from a seperate investiagtion that this company NEW IMAGE TECHNOLOGIES has done this to other clients as well and has a poor record with the BBB. I wish that we would have done our due diligence and checked this firm out before doing business with them.

It turns out in a seperate audit that this company was stealing customers credit card numbers and billing information then using this information to create seperate unrelated charges on their credit card statements.

As soon as we became aware of the fraud we disconnected from this company and now use another firm called west interactive in omaha nebraska and we have never looked back.

Sincerely,

 

William Bradley Tide

President

Tide Media Associates

Technical Support USA

Greetings,                                                                                                                  11/12/09

 

On behalf of New Image Technology, I would like the opportunity to respond to these false allegations.  I feel it is vital that we respond in a professional manner so that anyone reading this inaccurate statement can hear our side of the story.  

 

Sadly, many of the claims and statements written about us are slanderous and inaccurate and what we feel is an attempt to extort money to compensate for their business deficiencies.  During their 3+ year tenure with us, Kidmusic.com was provided with many accommodations to their monthly minimum fee based on there request since they claimed they could no longer afford the payments. Per contract, the monthly minimum fee we charged at that time was $450 per month. We reduced this fee down to $250 per month out of professional courtesy so that we can help establish a relationship with this client and help to build there business.

 

As per our written contract, we also ask for a $2,000 deposit up front.  We take out the fist month payment and last month payment due to us out of the deposit per our contract.  Any balance left in the deposit is refunded back to the client at the end when our services are no longer required.  When our services were no longer required, Brian Klecker, who is the sole owner of Kidmusic.com made an attempt with inaccurate reports to increase the dollar amount to be returned to him at the end of his contract with us. 

 

We then provided him with a full itemized list of the deductions that verified the amount to be returned.  Due to insufficient funds on his part he found it to be unacceptable and made many legal attempts to counter the amount owed back to him.  He was unsuccessful in his attempt since he could not provide accurate/credible information to refute the itemization. 

 

There are a few other notations I would like to make in regards to these accusations as well as how we conduct business at New Image Technology.  We have been in business for close to 15 years now and work with many start up companies as well as fortune 500 companies.  We do not withhold deposits at the end of the contract unless there are outstanding invoices owed to us.  This is a standard business practice for companies who take initial deposits.  Many deposits have been returned at the end of their contract.

 

A monthly minimum fee is put in place so that we may cover any expenses for having agents available to answer calls when needed.  Based on our pricing structure, we are able to offer our clients a better rate based on having a monthly minimum fee.  Brian Klecker was advised of this at the commencement of his contract.  It was his decision to start mid month and he agreed to a pro-rate since he expected a very high volume of calls.  

 

In regards to the toll free 800 numbers, we offer our clients the choice of keeping there own number and routing the calls over to us, or we can supply our clients with a toll free number which they are able to keep at the end of our contract.  Some clients chose to keep their toll free number and others who do not have one will ask that we appoint one for them.  We can accommodate either request.  

 

To complete this rebuttal, I would like to point out that any document we asked to be signed was a standard closure form based on the recommendation of our attorney so that the matter is considered closed and no further action will be taken.  If Mr. Klecker was honest and had no intention of further action after he received the remainder of his deposit balance from us then he would have no issue signing the document.   Again, this was recommended by our attorney.  Sadly, we see this as a matter of a client that is not producing the sales he wants and is attempting to extort money. We are very disappointed by the actions he chose to take.

 

Ralph Porco

Director, Client Services

 

 

The following link will take you to the active file the New York BBB has on New Image Technology. We've been in contact with others that will also be filing complaints. Ours was filed this week.

search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=92903