Report: #120527

Complaint Review: Nexiderm; Boehm-Ritter

  • Submitted: Tue, November 30, 2004
  • Updated: Tue, November 30, 2004
  • Reported By: Friendswood Texas
  • Nexiderm; Boehm-Ritter

Nexiderm, Boehm-Ritter ripoff dishonest fraudulent billing should never been charged refuses to give refund Napa California

Show customers why they should trust your business over your competitors...

Got caught up in scam to get free iPod Mini if you ordered from a list of companies. I regretably ordered a "free" trial period from Nexiderm.

First of all, I did not receive the product until 7 days into the 10 day "free" trial. There was no way humanly possible to return the product in 10 days without spending a fortune on over night shipping.

I called customer service at Nexiderm; the one time they actually answered the phone. I have tried many, many times since and always get a recording. Can't even leave a message for them to return your call?

I tried to explain my problem to the young CS guy and all I was told over and over again was that it would be "automatically billed" after 10 days. I told him, no it would not be "automatically billed" because I did not give them permission to charge my account. I forbid them to debit my account.

I shipped the product back the very next day, which would be day 8 and e-mailed them the tracking number and a bogus cancellation number from the Customer Service man. To date, my numerous e-mails to this place have not been answered or even acknowledged.

The 10th day was the week end, so lo and behold, on Tuesday morning of the next week, I checked my balance on my account and there was their charge. I was so angry! They had billed my account for $89.95 when I forbid them to charge me any further charges!

To date, it has been 12 days since I returned their product to them but have they returned my money? No. I have e-mailed them once a day for over a week now asking for my money back. No response to e-mails and never answer the phone. Why hasn't someone stopped these people? They are liars; rip-off artists and most importantly, dishonest business people. I use the word "business" lightly! There has to be some sort of agency that can stop this kind of scam. I don't know if I'll have to get my attorney to get my money back or what!

Friendswood, Texas
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This report was posted on Ripoff Report on 11/30/2004 05:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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