Complaint Review: Nextel - Internet
- Nextel www.nextel.com Internet U.S.A.
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- Category: Cellular Phone Companies
Nextel ripoff double billing Las Vegas Nevada Internet
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In 1997 my husband and I started a delivery service and depend on cellphones for driver communications. At first the phones were in my name, as we grew I added more phones and put them in the business name. The nextel rep that set up my contract promised me the world. I asked him if I needed to do anything about transfering the phones from my name to the business he said no he would take care of everything.
WEll he didn't. When I got my billing for the frist month in the business name I about had a heart attack. The phones in my name were not transferd into business and the rate i was told I would get was $99.00 a month unlimited, but thats not what was on my bill. So the bills in my name and business was astronoical.
I called the rep he stated that there was a back log but by my next billing things would be straightened out. Well guess what? Yep you guessed it they were still billing me for me and business. I made 4 trips to Iowa to talk to the rep and got nowhere.
It took nine months and 6 different people at nextel to get things right. During the nine months I was advised not to pay on the phones until everything was worked out. Finally, things got settled and I agreed to pay $2,500 a month on the business bill till it was paid in full. I kept my agreement but they didn't they shut my phones off for a past due amount.
First of all if the nextel bozo's knew what the other was doing it wouldn't have taken so long to get it right wih the double billing.
I lost out of $1,200.00 of revenue fro something that wasn't my fault. And by the way the rep that made all the promises was fired as a rep and had to pay nextel for the amounts that they had to right off on my account.
Theresa
peoria, Illinois
U.S.A.
This report was posted on Ripoff Report on 07/11/2006 08:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nextel/internet/nextel-ripoff-double-billing-las-vegas-nevada-internet-200561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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