Complaint Review: NGOA - National Guns Owner Association - St. Peters Missouri
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- Author Not Confirmed
- NGOA - National Guns Owner Association ****************************** St. Peters, Missouri USA
- Phone: 877-252-5020
- Web: www. Universityofguns.com & htt...
- Category: Guns & Ranges
NGOA - National Guns Owner Association ILMG Inc. 1 OUNCE + 2nd OUNCE OF PREMIUM WOLF OIL St. Peters Missouri
*UPDATE Employee: Lumitact Customer Service Response
*Author of original report: Rated F by the BBB
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I purchased a couple of minor items from NGOA. Targets which after several calls & forever finally came & some WOLF gun oil.
I did the option to purchase the second ounce of Wolf Oil. Little did I know that when ordering the two ounce option you put yourslef into some kind of monthly agreement at $38.60 PER MONTH!
Small enough for a consumer not to catch unless they carefully review their monthly statement! I had reason to carefully look for something else & that's when I caught the three monthly charges of $38.60.
I spoke with Emily first & then Bob Thomas the manager this morning & all he will refund is the last of the three months they have charged me. So, I'm out $77.20! It wouldn't be so bad if I wasn't 64, on a fixed income, poor eyesite & disabled; all of which I explained to Bob! Bob stated, "The information about the monthly charge if not canceled was right there!"
I said to Bob, you mean you would rather loose a customer than keep a customer over $77.20. He responded with, "All I can offer you is one month @ $38.60. I asked to talk with the general manager & Bob said that would be the owner & he doesn't take calls!
These heartless jerks would rather keep the $77.20 from someone, loose a customer & get slammed on the internet, than provide a customer a positive experience with their company.
Tripoli, WI
This report was posted on Ripoff Report on 06/17/2016 11:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ngoa-national-guns-owner-association/st-peters-missouri-63304/ngoa-national-guns-owner-association-ilmg-inc-1-ounce-2nd-ounce-of-premium-wolf-1311954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Lumitact Customer Service Response
AUTHOR: University of Guns - (USA)
SUBMITTED: Wednesday, November 09, 2016
Hello
I apologize for the delayed response. The $38.60 charge is from when you purchased the bottle of wolfoil, on the order page in the top right corner there is an option to receive an extra bottle of wolf oil for a dollar if you sign up for our NGOA buyers club. This buyer's club gives you discounts for firearms, targets and ammunition. The club is free for the first 20 days and then the cost is $38.60 per month.
Can you provide the full name and the email address that was used to place the order, so I can look into this for you?
Thank you,
Johnny- Administrative Support Specialist @ Lumitact
#1 Author of original report
Rated F by the BBB
AUTHOR: - ()
SUBMITTED: Friday, June 17, 2016
479 complaints closed with BBB in last 3 years!
Larry, Tripoli, WI
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