• Report: #680364
Complaint Review:

NH Krystal International Holtel and Vacation Club

  • Submitted: Sat, January 08, 2011
  • Updated: Sat, January 08, 2011

  • Reported By: James — Pittsfield Massachusetts United States of America
NH Krystal International Holtel and Vacation Club
Paseo Kukulca'n Km. 9 y 9a Zona Hotelera Canc'un, Q. Roo, Select State/Province Mexico
  • Phone: 011529988489800
  • Web:
  • Category: Resorts

NH Krystal International Holtel and Vacation Club Hotelera Chicome, S.A. de C.V. Extortion in the way of unwritten maintenance fees and bogus claims of easy resale of week(s) Canc'un, Q. Roo, Mexico

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

In 2001 We purchased a 13 week floating timeshare with a life span of 25 years. Krystal Vacation Club associates claimed that the cost of thetimeshare would be easily recovered by signing up with a vacation broker (for an additional $500. US). I was hesitant, they suggested I talk with a sales person with the brokering company, I did and they assured us that three weeks could be sold forup to $3,000.US dollars per week almost paying for the cost of buying the thirteen floating weeks, It seemed like a win win.

Rip Off #1; After arriving back I couldn't wait to put the 3 weeks up for sale,you have to paythe maintenance fee for every week that your reserving, and if your selling it or using it with RCI as a trade you don't pick the week they (Kivc)assigns one to you, at their descretion. That means that your getting off weeks for the most part. I looked into the history of the vacation brokerage co. and quickly realized I'd been scammed. They were not selling these weeks for even half of what had been told me, I was upset, still we decided not to follow up with a recourse, after all we should have know better, Right.

We used it a couple of times since buying it in 2001. Once trading it for a week else where, which worked nicely. Secondly stayingat Krystalin Cancun for a week, not bad, they put us in the owners building which was a little run down as compared with the newer Hotel side, still not bad.

Rip Off #2;The way we bought it was we have thirteen weeks to use at our descretion. We can use up to four weeks a year and have untill 2026 to use the thirteen weeks.Maintenance fees are due when reservation of the weekis made, payable in full.There is no maintenance fee due unless a week has been reserved, that is how it's worked since 2001. In Nov. of 2010 I received a collection letter from Concord ServicingCorp. stating that they we're retained by Hotelera Chicome, S.A. DE C.V. to assit in resolving my account.

According to them the agreement never stated in writing that the maintenance fee was due only upon reservation, they are trying to collect fromtwo previous years even though no week was reserved.Concord Servicing Corp. insists that the money is owed and has added penalty and intrest. The calls are harrassing and frequent, I'm looking for others who may have found themselves in a similiar situation. I want this matter to be resolved and honestly I want the remaining weeks owed to us.

This report was posted on Ripoff Report on 01/08/2011 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nh-krystal-international-holtel-and-vacation-club/cancun-q-roo-select-stateprovince-77500/nh-krystal-international-holtel-and-vacation-club-hotelera-chicome-sa-de-cv-extortio-680364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on NH Krystal International Holtel and Vacation Club

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?