Report: #1395668

Complaint Review: Nuavive Derma

  • Submitted: Fri, August 25, 2017
  • Updated: Fri, August 25, 2017
  • Reported By: Joanne — Green Bay Wisconsin USA
  • Nuavive Derma


Nuavive Derma and Anti Aging Trial I found an add on the Internet for a FREE TRIAL of Nuavive Derma and Anti Aging Creme (two separate items) with a charge of 5.95 for shipping. On the one page shown there was no terms/conditions listed. It appeared as though by checking the small box I agreed to the terms and conditions for the shipping cost of 5.95. I looked thoroughly on the web page for additional information wondering what was the catch or were there other terms and conditions. I found nothing. I received my product and there was no information on the packing slip that provided me a phone number, address, or contact information if I had questions. After I received my credit card bill I was shocked that I had two separate charges one for 94.57 for HealthWeb and the other was for 89.47 for Newhealth. I called the numbers and the individuals were extremely rude. Their bottom line is I will not receive a refund. They offered a 35% refund but I told them I wanted the entire refund. I told them I will contact my credit card company and file a claim. They both told me don't bother, there is nothing they can do. They instructed me that they have proof that I agreed to their terms and conditions by checking the box. I explained to them that there were no terms and conditions listed and that by checking the box I was agreeing to the 5.95 for shipping cost. This company is crooked and I truly believe this is a scam. This situation is still pending.  Internet

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I found an ad on the Internet to receive a "free trial" for the Nuavive Derma and anti aging eye cream. I reviewed the Internet ad thorougly looking for terms and conditions; there were none. It was like a one page document with very little information. 

The ad stated for 5.95 it would cover the shipping costs. There was a small box where you needed to check to agree to the terms and conditions which it only appeared that the terms and conditions were the shipping costs. 

I received both products and did not receive any contact information in the box; no phone number, address, email, etc. On my next visa bill I was charged the 5.95 with two additional charges; one being 94.57 for and the other was 89.47 to NewHealth. I called the number attached and the person on the other end for both products were very rude. I received the products two weeks ago and sent them back to the sender. 

During the phone conversations with both companies I insisted on getting my money refunded in full. I stated over and over that I did not order this product, I only agreed to paying the shipping cost of 5.95. The individual on the other end continued to be rude and told me that I owed them this amount. They offered to give me a 35% refund but I told them I wanted a full refund. I explained to them that I was going to contact my credit card company and they said, "don't bother". They insisted that the credit card company could do nothing for me. Then they said, you can file the claim, but they have the form where I checked the box that agreed to the terms and conditions. I explained to them there were no terms and conditions and the box on the form was me agreeing to the terms of 5.95 for shipping. 

I contacted my credit card company and made my complaint and claim. They filed the papers and will get back to me. Surprisingly I just received my next credit card bill and found the same charges on there as well. This company obviously will keep billing me without having the product or ordering the product. 

I encourage all people who have been scamed by this company to file a complaint. They must be stopped. 

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This report was posted on Ripoff Report on 08/25/2017 07:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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