Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to NYKB (New York Kitchen and Bath) for its full commitment to quality customer service.

Ripoff Report's discussions with NYKB (New York Kitchen and Bath) have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. NYKB (New York Kitchen and Bath) listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

NYKB (New York Kitchen and Bath)'s philosophy is that the client’s satisfaction is the priority of the business. For over 15 years, it has been critical to listen to every client’s wishes and respond properly. By always putting customers first, NYKB (New York Kitchen and Bath) hopes to be regarded as a successful enterprise both now and for many years to come. By offering a five-year labor warranty, it is evident that NYKB stands behind its work and the materials it offers through an extensive network of vendors. Perry Hiiman, the owner of NYKB, states, “Even if a client calls us 6, 7, even 8 years after we have completed their renovation, we will come running…we want our clients to feel they can rely on us, and refer us to friends and family.” From the many positive reviews on Houzz, Yelp, and Google Search, it is evident that the business model of NYKB is one that is tried and true.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "NYKB (New York Kitchen and Bath) truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.”


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Perry Hiimain & Joyce Malaveduring an onsite inspection held by a third-party verification company with no biases towards NYKB (New York Kitchen & Bath).

New York Kitchen & Bath is a full-service kitchen and bathroom remodeling company. Joyce Malave stated the following about her company, "we offer a start to finish type of process. And we also do a complete home renovation, so we do not only do kitchen and bath, but we do full-scale projects." Due to New York's wide variety of housing types their expertise is essential, "there is no job too big that we can’t handle. So, our specialty is that we do a full-service type of remodeling. We are a design-build firm which means we can bill directly with the client and if the client wants to do a complete renovation we have in-house designer’s in-house architects and then we build everything from A to Z. And at the end of it we give a 5-year labor warranty. I don't know of any other contractor who offers this it is unheard of." They offer their client's a one-stop shop, "gone are the days where you would have to go to a lighting store, a tile store, a flooring store. You can buy everything, and we have everything in our showroom. So, our 5000 square foot showroom is designed for the customer's inspiration and we have a bunch of samples here. So, they deal with one project manager, one designer, and we handle the entire project from start to finish from design phase to the last nail. We do it all."

Leads for New York Kitchen & Bath are primarily obtained through their location, "we are in the design district which in New York is the Flatiron district of New York. And here in this area, there are a bunch of home renovation showrooms. So, we are in a prime spot to actually get a lot of walk-ins and a lot of people that are interested in either title, flooring, the carpet, the cabinets." Ms. Malave additionally explained their sales and services process, "the experience, to be honest, is that we are trying to put them at ease right since like I mentioned before it becomes very overwhelming to manage your own project. So, they have one person to contact they have a project manager who is in their home on a daily basis giving them real-time updates. So, if we moved out a wall and we find some sort of concern because we are moving pre-war walls. And when clients reach out to us first we basically do 3 in-home consultations. The designer will come to their place and look at what they want to do look at drawings and plans that they have. We can prepare plans and give them estimates with no commitment we do not charge them anything for that. And then we can give them pricing. There are 2 things they can do they can either hire us after they like what they hear from us and hire us for a design retainer or we can provide them an estimate for building and labor. So, if the client is not sure what they want to do is we have the option of hiring us as a design retainer. And therefore, we only focus on interior design and once we complete that and the client is happy they can apply the retainer to the project so at the end the design is free. So basically when we come to the clients home there is no cost with that."





CUSTOMER CARE & COMPLAINT RESOLUTION – NYKB (NEW YORK KITCHEN & BATH)

Mr. Hiimain and Ms. Malave were asked to describe a situation where a client was dissatisfied with New York Kitchen & Bath's services. Ms. Malave expressed that clients can sometimes become frustrated with building requirements that cost more and the management company for each individual building. Mr. Hiimain expressed the escalation process for his company, "so, first of all, we have 2 different departments in our company. One is customer service and the other is marketing that basically contacts the client directly to make sure that they are in touch with them from the beginning of the process in case something that happens that changes our system. They basically contact the client and the client has their information and in case there is an issue of something goes down the client doesn’t want they reach out to the department and handle the situation. So of course, if there is an issue that department handles any issues."

When asked to comment on the complaints made on Ripoff Report's website Mr. Hiimain stated the following, "so basically the guy never paid us he did not want to pay us. I have pictures of the project when it is 99% complete and he did not want to pay off the balance. He did not want to pay and he found reason not to pay. He took us to small claims court and he wasn’t about to lose the small claims court and decided to withdraw his lawsuit. He put a lawsuit in the claims court. And we went to a hearing over there and we were there for a full day and he was about to lose his case. It was not an enforcement like a regular court and decided to withdraw and the case was closed for nothing. We basically proved that whatever he said was lying he was lying throughout. And the way we proved it was showing pictures of the work. He showed pictures from the beginning of the work and said we left it like that. And then we showed pictures of the job completed. He did not know we had the pictures because he did let us take pictures but we took the pictures anyways. So, it was plain lying to the department of consumer affairs." He additionally stated, "we built business of making clients happy. I mean if it was a case of money due. We submitted request the job was 90% completed we submitted a request for payment and the client refused and found excuses not to pay his balance due. So the way we do the payment process here is obviously we are dealing with large jobs which can run from $80,000 to $500,000 so in order for it to work best for the customer is that we have a 7 payment plan which is good for the customer. We do a certain amount and then a bill is due. We do another amount and then the bill is due. We do that there are like 7 installments like that because they work better for the customer. So, if the client refuses to pay then there is an issue. Depending on where we were pending in that type of process it would have been his last payment. He refused to pay the last 2 payments we did him a favor we did not complete it at 100% but we saw that he wants us to complete the job and he owed so many payments and we told him he needs to pay because we cannot complete the job and he took us to consumer affairs."

New York Kitchen & Bath is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we want to make sure that customers view us as a reliable source for contractors especially in Manhattan. And we have so many checks and balances and so many new processes and we want to make sure our real story who we really are is being portrayed to its fullest. We appreciate Ripoff Report to clear up our name."





NYKB (NEW YORK KITCHEN & BATH) – STATEMENT FROM THE SENIOR SALES MANAGER – PERRY HIIMAN

" We are one of the top renovation firms in the Greater New York City area. With us, you'll always receive a complex and customized approach to renovating that comes from a team of experienced designers, project managers, and construction crews. Please take time to stop into our showroom, review our site, learn about our process, meet the people who will manage your project, understand our history, and receive answers to some of your renovation questions.”

NYKB (New York Kitchen and Bath)'s NYKB (New York Kitchen and Bath)'s team have expressed that they feel very confident doing their job. NYKB (New York Kitchen and Bath) takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "NYKB (New York Kitchen and Bath) takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Their system of design & build works, the process was smooth, and the end result was amazing…NYKB deserves 5 stars for service, in honoring the 5 year warranty even though it had expired."

Ripoff Report was pleased to learn that NYKB (New York Kitchen and Bath)'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM NYKB (NEW YORK KITCHEN & BATH)

NYKB (New York Kitchen and Bath) recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, NYKB (New York Kitchen and Bath) has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Perry Hiiman, Ripoff Report is convinced that NYKB (New York Kitchen and Bath) is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that NYKB (New York Kitchen and Bath) meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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