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Report: #1446191

Complaint Review: NYKB New York Kitchen and Bath TRUSTED Business | Verified Safe™…businesses consumers can trust. NYKB, leading New York Kitchen and Bathroom design firm. Over a decade of experience, a highly lauded team and an extremely diverse portfolio, no project is too big for NYKB to handle. Precision, quality and care. NYKB has extensive experience in NYC kitchen and bathroom design has solidified valuable connections, providing the ability to deal with building management and acquire permits faster. - New York City New York

  • Submitted: Tue, June 05, 2018
  • Updated: Thu, September 13, 2018
  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona United States
  • NYKB New York Kitchen and Bath TRUSTED Business | Verified Safe™…businesses consumers can trust. NYKB, leading New York Kitchen and Bathroom design firm. Over a decade of experience, a highly lauded team and an extremely diverse portfolio, no project is too big for NYKB to handle. Precision, quality and care. NYKB has extensive experience in NYC kitchen and bathroom design has solidified valuable connections, providing the ability to deal with building management and acquire permits faster.
    8 West 25th St
    New York City, New York
    United States

NYKB (New York Kitchen and Bath) VERIFIED TRUSTED BUSINESS REVIEW: NYKB (New York Kitchen and Bath) dedicated to customer satisfaction. With its five-year labor warranty, it is evident that NYKB stands behind its work and the products made available through its extensive network of vendors. NYKB (New York Kitchen and Bath) is comprised of top-notch designers, project managers, construction crews, architects, and engineers. NYKB (New York Kitchen and Bath) takes the stress out of remodeling in the New York City area. Its experienced team members guide clients through the design process, assist with material selection and ordering, handle all building and Department of Building approvals and permitting, and manage each project from start to finish. NYKB (New York Kitchen and Bath) receives a positive rating for their commitment to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

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Ripoff Report REVIEW /Commitment to Customer Satisfaction

NYKB (New York Kitchen and Bath) joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. [continued below]....

..... It means that every complaint will be taken seriously, and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.





ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST

Aspire Sales is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

NYKB (New York Kitchen and Bath) approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at NYKB (New York Kitchen and Bath) did just that.





NYKB (NEW YORK KITCHEN AND BATH CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" NYKB (New York Kitchen and Bath) is a New York City-based full-service residential design and renovation firm. From kitchen and bath renovations to renovating full apartments, brownstones, and townhomes in the Greater New York City area, we are comprised of a team of certified designers, project managers and construction crews who are dedicated to providing the highest level of service. We can assuredly tell you that there is no one who cares more about the homeowner’s satisfaction than NYKB (New York Kitchen and Bath).

Let us take on the hassle of renovating in New York City. From guiding our clients through the design process, assisting with material selection and ordering, obtaining all approvals with co-op boards and the Department of Buildings, handling of all necessary permits, and project management of every renovation from start to finish, we offer the most seamless way to renovate your New York City home. Unlike any other renovation firm in New York City, we offer a five-year labor warranty. We stand behind the quality of our work and the products we offer through our extensive vendor network.

When you call or visit our showroom, our team of experts will walk you through the process with ease. You can finally relax once we start handling your project.





WHY NYKB (NEW YORK KITCHEN AND BATH) IS BETTER THAN THEIR COMPETITORS

We have an extensive team of designers, project managers, and construction crews to ensure you will always get an expert located under our roof. Keeping the customer at heart, we strive to provide a simple way to renovate in New York City. We offer a full range of services to tackle any size renovation, from a simple kitchen or bathroom to a full apartment, townhome, or brownstone.

When you call or visit our showroom, our staff will immediately guide you through the renovation process! You may schedule a complimentary in-home consultation to discuss your scope of work. All of our work is guaranteed with a five-year labor warranty.





NYKB (NEW YORK KITCH AND BATH) – STATEMENTS FROM THE OWNER – PERRY HIIMAN

" My name is Perry Hiiman and I am of owner of NYKB (New York Kitchen and Bath). I would like to thank you for taking the time to review NYKB (New York Kitchen and Bath). NYKB (New York Kitchen and Bath) provides full design and construction services, and project management for apartment, townhome, and brownstone renovations in the Greater New York City area. Come into NYKB (New York Kitchen and Bath)’s showroom and see why our personalized service makes us the best renovation team in New York City.”

At NYKB (New York Kitchen and Bath) we pride ourselves in using the highest quality SERVICE.

We employ a team of experienced designers, project managers and installers.  We are located in New York City with an extensive network of vendors to provide high-quality materials for your renovation. We truly believe we do the best work and we pride ourselves on keeping the New York City renovation process as seamless as possible”





ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, Tax Auction Investors is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Tax Auction Investors and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Tax Auction Investors a positive Rating. Tax Auction Investors made efforts to ensure that all customers were satisfied, and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM NYKB (NEW YORK KITCHEN AND BATH)

Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. NYKB (New York Kitchen and Bath) is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

NYKB (New York Kitchen and Bath) is dedicated to customer satisfaction and service. Offering a five-year labor warranty, confident in team of designers, project managers and installers who guide you through the entire New York City renovation process from concept to completion. NYKB (New York Kitchen and Bath) offers access to an extensive network of vendors and professionals to relieve the stress of remodeling in New York City. NYKB (New York Kitchen and Bath)receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. NYKB (New York Kitchen and Bath) receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

*Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.

This kind of dedication to customer service means that NYKB (New York Kitchen and Bath) will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with NYKB (New York Kitchen and Bath), you are invited to contact them directly via email: info@nykb.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company's response and to insure customer satisfaction). You can call NYKB (New York Kitchen and Bath) directly at 212-242-3500.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with NYKB (New York Kitchen and Bath) or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.



NYKB (NEW YORK KITCHEN AND BATH) TESTIMONIAL

When the bathrooms in my condo were getting a little long in the tooth, I gathered about six different quotes from remodelers and ultimately chose NYKB. I couldn't be happier with my decision.

My quotes ranged from $145k to $65k. NYKB was somewhere in the middle.

My initial request for a quote was promptly responded to.  It was Perry Hiiman, the owner, that called me and he gave me confidence that I could trust his firm to complete quality work.

Why did I choose NYKB? When Perry was walking through my place to gather details to furnish a quote, he was upfront about the challenges that lied ahead (moving HVAC, electric, etc.). He also supplied a folder of credentials including a list of references. His approach was very direct, and his follow-up was professional. He made it clear this wasn't going to be a $40k job, but I never got the sense he was into highway robbery like the $145k quote I received. When it comes to construction, you get what you pay for, and at the end of the day, you want to go into a large project like this with a good feeling instead of wondering if it will turn out okay.

Not being a stranger to hiring contractors, I know the run-around that often ensues with these types of operations, and it can be stressful to manage. From about September through early November, Perry's guys were at my place every. single. working. day. Never once did I get the very common, "oh we have to go finish a quick job and then we'll get back to you." Lining up jobs this way probably doesn't generate the most profit, but it's the honorable approach and it's what earns NYKB five stars as opposed to the horror stories you read about with other contractors.

The design guidance was amazing working with Ellen Schott puts all my stress aside as she is the most professional, knowable and patient designer I have ever meet..... I was provided as little or as much feedback as I needed in pulling the project details together.

The project included complete guts of both bathrooms; new vanities, new plumbing fixtures, new toilets, new paint and new title along with the addition of heated floors, lighting, and in the master, a replacement of the useless jacuzzi tub with a rain/steam shower.

Pricing was very transparent and all questions were promptly responded to.

Construction work didn't begin until all materials were secured - it made for short duration project which was great.

NYKB paid close attention to detail; my tile is basically a work of art in how they aligned everything. Luis and his helpers are true craftsmen and did a fantastic job of breathing new life into my bathrooms.

Once the work was completed I was encouraged to keep punch list of items that required more work.  There were very few, and all were addressed promptly.

NYKB/Perry met all my expectations. I would recommend NYKB/Perry without reservation; in fact, I've already had his crew back once to do a small painting job, and I've asked him to submit a quote to my condo association as we need to do a few remodeling jobs in our common areas.

The fact that hired the same contractor again says it all.

Thank you to the team at NYKB!!!!

From: A Happy Client

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that NYKB (New York Kitchen and Bath) meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with NYKB (New York Kitchen and Bath).

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about NYKB (New York Kitchen and Bath)’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 06/05/2018 04:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nykb-new-york-kitchen-bath-trusted-business-home-improvement-new-york-1446191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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